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Veeva Vault CRM Application Delivery Manager

47855

About the Role

We are looking for an experienced, client-facing techno-functional professional to support the global build and regional rollout of a leading pharmaceutical client’s Veeva Vault CRM application. You will work closely with the Veeva Professional Services team and the client’s Product Leads to prioritize sprints and deliver the Core template along with customized applications. You will then help deploy it across markets and organizations in LATAM, EURAM, and APAC. As Application Delivery Manager, you will be a trusted day-to-day contact for client stakeholders, application squads, and market teams, helping ensure a smooth and aligned deployment.

Key Responsibilities

Client Engagement and Relationship Management

  • Serve as a primary point of contact for client business and technology stakeholders, building trusted relationships and maintaining regular communication on progress, risks, and priorities.
  • Understand client business needs and translate them into clear application and integration requirements.
  • Present delivery updates, plans, and recommendations to client leadership and working teams with clarity and confidence.
  • Manage client expectations on scope, timelines, and dependencies, and escalate risks early with proposed solutions.

Global Build and Delivery

  • Drive the global build of the Vault CRM application in collaboration with the Veeva Professional Services team.
  • Partner with the client’s Product Leads to prioritize sprints and manage delivery for the Core product and customized applications.
  • Define and deploy the Vault CRM application to markets, tailored from the Core template for each region and subsequently for all Orgs across LATAM, EURAM, and APAC.

Stakeholder and Market Coordination

  • Act as Application Delivery Manager and liaison across stakeholders, ensuring all stakeholders and systems are aligned on deployment.
  • Serve as the regional point of contact for market needs related to the application and real-time integration patterns in Vault.
  • Run market-facing discussions to gather feedback, identify localization requirements, and support the expansion of business presence.

Integration and Squad Coordination

  • Work through challenges with upstream and downstream application squads across the application and integration tracks.
  • Align with the Global E2E Lead and the Veeva team on the SIT and UAT plans and the final cutover strategy for the Vault application across Orgs.

Team Coordination and Go-Live Support

  • Support and coordinate delivery teams, ensuring SIT and UAT activities are aligned and the application transitions seamlessly into production.
  • Work with client users and market teams during UAT, cutover, and hypercare to ensure a smooth handover and user adoption.

Required Qualifications

  • 10 to 12 years of techno-functional experience delivering CRM implementations on Veeva CRM / Vault CRM.
  • Hands-on experience in configuration and customization.
  • Proven experience on the Vault platform, including Vault PromoMats, Vault CRM, and Vault Clinical.
  • Completion of at least two to three global implementations on Vault as a platform.
  • Demonstrated experience in client-facing delivery roles, with strong stakeholder and expectation management skills.
  • Strong experience coordinating across global and regional stakeholders, vendors, and delivery squads.
  • Solid understanding of integration patterns (real-time, upstream, downstream) and of SIT, UAT, and cutover planning.
  • Ability to work in Singapore.

Preferred Qualifications

  • Experience with Events Management in Veeva CRM / Vault CRM.
  • Experience delivering multi-region rollouts (LATAM, EURAM, APAC) with localization needs.
  • Background in life sciences or pharmaceutical commercial operations.
  • Experience working in a consulting or vendor environment serving enterprise clients.

Key Competencies

  • Client relationship management and consultative communication
  • Techno-functional expertise and sprint-based delivery management
  • Stakeholder management and cross-functional collaboration
  • Problem solving across complex integration landscapes
  • Clear communication with both technical and business audiences, including senior stakeholders

Things to know before you apply

  • Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
  • Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
  • AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
  • Open position: Unless otherwise stated, this job posting is for an open position on our team.
  • Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
  • Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include financial education, a pension plan with matching contributions, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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Cognizant is great for those wanting to make the world a better place, as we create solutions with top technology partners to address complex problems for our clients.
Brigitte Roy Director of Strategy Alliances
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I’m supported by motivational leaders who empower me to grow in my career through learning programs, industry conferences and internal job moves. I’m proud of the career progression I’m making here.
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The moment I joined Cognizant, I felt like I belonged. I was heard and empowered to challenge ideas—and I still am to this day.
Dr. Amita Oppal Gill Service Line Sales Manager
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Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.
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