About the Role
We are looking for an experienced, client-facing techno-functional professional to support the global build and regional rollout of a leading pharmaceutical client’s Veeva Vault CRM application. You will work closely with the Veeva Professional Services team and the client’s Product Leads to prioritize sprints and deliver the Core template along with customized applications. You will then help deploy it across markets and organizations in LATAM, EURAM, and APAC. As Application Delivery Manager, you will be a trusted day-to-day contact for client stakeholders, application squads, and market teams, helping ensure a smooth and aligned deployment.
Key Responsibilities
Client Engagement and Relationship Management
- Serve as a primary point of contact for client business and technology stakeholders, building trusted relationships and maintaining regular communication on progress, risks, and priorities.
- Understand client business needs and translate them into clear application and integration requirements.
- Present delivery updates, plans, and recommendations to client leadership and working teams with clarity and confidence.
- Manage client expectations on scope, timelines, and dependencies, and escalate risks early with proposed solutions.
Global Build and Delivery
- Drive the global build of the Vault CRM application in collaboration with the Veeva Professional Services team.
- Partner with the client’s Product Leads to prioritize sprints and manage delivery for the Core product and customized applications.
- Define and deploy the Vault CRM application to markets, tailored from the Core template for each region and subsequently for all Orgs across LATAM, EURAM, and APAC.
Stakeholder and Market Coordination
- Act as Application Delivery Manager and liaison across stakeholders, ensuring all stakeholders and systems are aligned on deployment.
- Serve as the regional point of contact for market needs related to the application and real-time integration patterns in Vault.
- Run market-facing discussions to gather feedback, identify localization requirements, and support the expansion of business presence.
Integration and Squad Coordination
- Work through challenges with upstream and downstream application squads across the application and integration tracks.
- Align with the Global E2E Lead and the Veeva team on the SIT and UAT plans and the final cutover strategy for the Vault application across Orgs.
Team Coordination and Go-Live Support
- Support and coordinate delivery teams, ensuring SIT and UAT activities are aligned and the application transitions seamlessly into production.
- Work with client users and market teams during UAT, cutover, and hypercare to ensure a smooth handover and user adoption.
Required Qualifications
- 10 to 12 years of techno-functional experience delivering CRM implementations on Veeva CRM / Vault CRM.
- Hands-on experience in configuration and customization.
- Proven experience on the Vault platform, including Vault PromoMats, Vault CRM, and Vault Clinical.
- Completion of at least two to three global implementations on Vault as a platform.
- Demonstrated experience in client-facing delivery roles, with strong stakeholder and expectation management skills.
- Strong experience coordinating across global and regional stakeholders, vendors, and delivery squads.
- Solid understanding of integration patterns (real-time, upstream, downstream) and of SIT, UAT, and cutover planning.
- Ability to work in Singapore.
Preferred Qualifications
- Experience with Events Management in Veeva CRM / Vault CRM.
- Experience delivering multi-region rollouts (LATAM, EURAM, APAC) with localization needs.
- Background in life sciences or pharmaceutical commercial operations.
- Experience working in a consulting or vendor environment serving enterprise clients.
Key Competencies
- Client relationship management and consultative communication
- Techno-functional expertise and sprint-based delivery management
- Stakeholder management and cross-functional collaboration
- Problem solving across complex integration landscapes
- Clear communication with both technical and business audiences, including senior stakeholders
À propos de Cognizant
Cognizant (NASDAQ : CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif : améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus : cognizant.ai ou @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations relatives à la rémunération du poste à pourvoir dépendent de la date de publication de l’offre de poste. Cognizant se réserve le droit de modifier ces informations à tout moment, sous réserve des lois applicables.
Cognizant est un employeur soucieux de l'égalité des chances entre candidats. Votre candidature sera étudiée indépendamment de votre race, couleur, sexe, religion, croyances, orientation sexuelle, identité de genre, origine, handicap, informations génétiques, grossesse, statut d'ancien militaire ou de toute autre critère jugé discriminant par les lois européennes ou françaises.
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