Job Summary
The Assistant Vice President IOA oversees complex customer due diligence operations for a global financial services organization driving consistent compliance with evolving regulatory expectations while optimizing operational efficiency across hybrid teams. The role manages rotational shift coverage supports periodic travel to regional hubs and ensures robust risk controls that protect clients the company and broader financial ecosystems.
Responsibilities
- Oversee end to end customer due diligence operations to ensure that every customer profile is assessed with high accuracy and in accordance with internal risk policies and external regulatory expectations
- Drive continuous enhancement of due diligence processes by analyzing workflow metrics identifying recurring bottlenecks and implementing pragmatic improvements that increase throughput without compromising quality
- Coordinate hybrid work arrangements by setting clear expectations for on site and remote work ensuring that distributed teams maintain consistent productivity collaboration and adherence to security standards
- Manage rotational shift structures by defining coverage patterns resource allocation and escalation paths so that critical due diligence activities remain supported across all required time zones
- Establish strong governance over customer risk assessments by defining review checkpoints documentation standards and quality assurance routines that reduce operational errors and downstream remediation efforts
- Collaborate with compliance legal and risk partners to interpret new regulations and industry guidance translating them into actionable due diligence procedures that are practical for operations teams
- Guide senior operations staff in handling complex customer cases by providing clear case strategies promoting sound judgment and reinforcing a culture of risk awareness and accountability
- Coordinate periodic travel to regional centers and partner locations to conduct onsite reviews training and stakeholder workshops that strengthen alignment on due diligence standards and expectations
- Develop robust management information reports on customer risk profiles operational performance and emerging trends enabling senior executives to make informed decisions about risk appetite and resource investments
- Champion the responsible use of workflow tools and case management platforms by defining usage guidelines supporting adoption and encouraging data driven decision making based on reliable operational insights
- Mentor experienced team members by sharing advanced due diligence techniques fostering critical thinking skills and encouraging career development within the broader operations and compliance ecosystem
- Align due diligence operations with the company purpose by emphasizing how accurate risk assessments protect customers safeguard financial systems and contribute to broader societal trust in regulated institutions
- Coordinate cross functional initiatives with technology data and transformation teams to introduce automation and analytics that simplify complex due diligence tasks and free teams to focus on higher value judgments
- Drive a culture of continuous improvement by encouraging feedback from frontline staff organizing retrospectives and converting lessons learned into tangible changes in procedures and controls
- Ensure that third party and offshore partners engaged in customer due diligence follow consistent operating standards by conducting periodic performance reviews and reinforcing expectations on quality and timeliness
Qualifications
- Require extensive experience in customer due diligence enhanced due diligence and know your customer domains with deep familiarity with global and local regulatory frameworks related to financial crime risk
- Require proven background in managing large scale operations within financial institutions including responsibility for hybrid teams rotational shifts and geographically dispersed stakeholders
- Require strong analytical skills with the ability to interpret complex customer data assess risk indicators and make balanced decisions that align with defined risk appetite and compliance obligations
- Require advanced familiarity with customer lifecycle management tools case management platforms and data repositories used to support due diligence investigations and customer risk classification
- Require excellent communication and stakeholder engagement capabilities to collaborate effectively with compliance risk legal technology and business partners while representing operations perspectives with clarity
- Nice to have experience in large scale transformation programs focused on financial crime compliance including process reengineering automation deployment and adoption of analytics or risk scoring models
- Nice to have exposure to global markets and multi jurisdictional customer portfolios which supports nuanced understanding of regional risk nuances cultural considerations and regulatory variations
- Nice to have formal training in people development coaching and performance management to support the growth of seasoned professionals and sustain a high performing operational culture
- Nice to have experience engaging with regulators internal audit and external assurance providers to explain due diligence processes respond to queries and coordinate remediation of identified issues
Certifications Required
Certified Anti Money Laundering Specialist CAMS or equivalent financial crime compliance certification is preferred
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
