Job Title: Field Services Engineer
Job Location: Onsite- Golden, Colorado, USA.
** Please note, this role is not able to offer visa transfer or sponsorship now or in the future**
We are seeking an experienced IT Field Service Technician to provide onsite IT infrastructure and end-user support for manufacturing and warehouse operations. This role is responsible for delivering advanced technical support, driving operational improvements, supporting business-critical technologies, and ensuring reliable IT services across the facility. The successful candidate will work closely with cross-functional teams to maintain and enhance hardware, software, network, and manufacturing technology environments while adhering to security, compliance, and ITIL standards.
This position requires a proactive, hands-on professional with strong troubleshooting skills, manufacturing IT support experience, and the ability to resolve complex technical issues with minimal supervision.
In this role, you will
Provide advanced Level 3 field and deskside support for manufacturing plant users, ensuring timely resolution of hardware, software, and infrastructure-related incidents while meeting established SLAs.
Troubleshoot and resolve complex issues involving PCs, laptops, Windows 10/11 devices, Microsoft 365 applications, Apple macOS, Linux Ubuntu systems, and mobile platforms (iOS, Android, Windows CE).
Support manufacturing and warehouse technologies, including PLC-connected equipment, serial-based devices, handheld scanners, barcode scanners, and production-floor endpoints.
Install, configure, maintain, and upgrade IT hardware and software solutions in accordance with organizational standards, security requirements, and project objectives.
Deliver support for label, laser, multifunction printers, telephony systems, and Audio-Visual technologies, ensuring reliable operation across the facility.
Perform root cause analysis, incident management, problem management, and change management activities to eliminate recurring issues and improve operational stability.
Assist with the support and maintenance of network, server, and business infrastructure environments, collaborating with infrastructure and application teams as needed.
Participate in IT transformation and continuous improvement initiatives, including Windows 11 migration projects, technology upgrades, standardization efforts, and operational excellence programs.
Work closely with cross-functional teams to define support requirements, implement solutions, and ensure compliance with ITIL processes, networking standards, and security policies within manufacturing environments.
Serve as a trusted onsite IT resource by delivering exceptional customer service, communicating technical concepts effectively to non-technical users, supporting after-hours critical incidents when required, and contributing to the success of global IT operations.
What you’ll need to succeed (required skills)
3–6 years of experience providing IT support within manufacturing, warehouse, or industrial environments.
Strong experience supporting:
Windows 10 and Windows 11 operating systems
Microsoft 365 and Office applications
Apple macOS (OSX)
Linux Ubuntu environments
Microsoft Teams, SharePoint, and Visio
Experience with desktop, laptop, and hardware troubleshooting.
Hands-on experience with serial-based technologies such as PLCs, industrial scanners, and production peripherals.
Experience supporting handheld barcode scanners and mobile devices.
Knowledge of Apple iOS, Android, and Windows CE operating systems.
Experience supporting:
Label printers
Laser printers
Multifunction print devices
Basic Audio-Visual technologies
Strong understanding of IT Service Management (ITSM) and Incident Management processes.
Proven troubleshooting and problem-solving abilities in complex technical environments.
Experience performing root cause analysis and implementing corrective actions.
Ability to work independently with minimal supervision while managing multiple priorities.
Excellent verbal and written communication skills.
Preferred Qualifications
Bachelor's Degree in Computer Science, Information Technology, or a related discipline.
Network+ certification or equivalent industry certification.
Knowledge of networking fundamentals, infrastructure technologies, and IT architecture.
Experience with telephony systems and collaboration technologies.
Understanding of cybersecurity best practices, risk reduction, and operational controls.
Experience supporting enterprise-wide technology projects and migrations.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite role requiring 5 days a week at client site in Golden, Colorado, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
