Cognizant is seeking a seeking a – Field Services & Desktop Support Tech in Detroit, MI. This is a fully onsite, work‑from‑office desktop support across office and factory environments. This is a hands-on onsite lead role, requiring daily physical presence at customer location, where the lead actively performs field support while overseeing desktop operations for the site. Applicants will need to have valid US work authorization. Cognizant does not offer visa sponsorship now or anytime in the future.
Key Responsibilities
- Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems.
- Act as primary point of accountability for the site from desktop support perspective.
- Monitor and assign tickets through ITSM tools; manage queues, priorities, and escalations.
- Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.
- Perform incident management, RCA for major incidents, and drive issue prevention.
- Create and maintain SOPs, runbooks, and knowledge articles.
- Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency.
Qualifications:
· 5 plus years of Desktop Support Services experience including Windows 11 support, laptop/desktop hardware troubleshooting, printer support.
· 2 to 3 years of Cisco VC devices troubleshooting and telephony.
· Experience with work assignment reporting, escalation handling, RCA/root case analysis and documentation.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
