IOA/BPO - Service Line Sales Specialist

Job Summary

Service Line Specialist will drive complex sales and operations planning transformations across global enterprises using BY Sales and Operations Planning Winzone sales forecasting and Anaplan sales and operations planning. The role focuses on optimizing sales and marketing performance enhancing multi-channel order management services and ensuring measurable business value through scalable hybrid delivery and strong stakeholder engagement.

Responsibilities

• Drive end to end design and delivery of integrated sales and operations planning solutions using BY Sales and Operations Planning to create measurable improvements in forecast accuracy inventory health and service levels for global business stakeholders.
• Lead discovery and assessment engagements to analyze current sales forecasting and demand planning processes and then define future state models leveraging Winzone forecasting capabilities that improve planning reliability and decision confidence.
• Guide cross functional teams from sales marketing finance and operations to align business objectives with technical solution architectures so that Anaplan sales and operations planning models directly support revenue growth and margin optimization.
• Develop robust sales and marketing performance analytics that combine data from BY Winzone and Anaplan platforms to provide actionable insights on channel contribution promotion effectiveness and sales pipeline quality.
• Manage configuration testing and rollout of sales and operations planning workflows that streamline scenario planning consensus demand reviews and executive sign offs while reducing manual effort and cycle times.
• Coordinate with enterprise architects data engineers and business analysts to ensure data models integrations and hierarchies across planning tools remain consistent scalable and compliant with governance standards.
• Establish standard operating procedures process documentation and planning calendars that enable business teams to run recurring forecasting and demand review cycles with minimal support while sustaining quality and control.
• Provide expert guidance on multi channel order management service concepts and translate business requirements into planning parameters that balance order fulfillment speed channel profitability and customer satisfaction.
• Drive continuous improvement initiatives by monitoring key performance indicators such as forecast bias sales attainment versus plan and order fill rates and then refine planning models based on performance trends.
• Mentor senior planners and sales operations professionals by sharing best practices in advanced forecasting segmentation product lifecycle planning and collaborative planning methods to build internal capability.
• Collaborate with global client stakeholders through hybrid work arrangements to conduct workshops solution demonstrations and planning simulations using clear English communication across written and spoken interactions.
• Ensure that all solution designs configurations and planning processes comply with enterprise risk audit data privacy and regulatory requirements so that planning insights can be safely scaled across regions.
• Coordinate with internal business development teams to create thought leadership assets and client proposals that illustrate how advanced sales and operations planning solutions contribute to organizational resilience and societal value through efficient resource use.

Qualifications

• Possess extensive hands on experience in BY Sales and Operations Planning including configuration of demand planning supply planning and consensus planning modules to support complex global product portfolios.
• Demonstrate strong proficiency in Winzone sales forecasting with a track record of deploying forecasting models that address seasonality promotions new product introductions and multi channel demand patterns.
• Apply deep knowledge of sales and marketing processes encompassing pipeline management promotion planning territory management and account segmentation to ensure planning solutions reflect real business dynamics.
• Show advanced skills with Anaplan sales and operations planning including model building scenario modeling and governance practices that enable resilient and adaptable enterprise scale planning platforms.
• Bring practical exposure to multi channel order management service environments where orders flow through digital channels partner networks and traditional routes so that planning models capture actual fulfillment behavior.
• Demonstrate ability to work effectively in hybrid delivery settings by combining remote collaboration tools and onsite workshops while maintaining clear English communication across reading writing and speaking.
• Exhibit strong stakeholder management and negotiation capabilities by aligning diverse business interests around shared planning metrics service level targets and realistic sales and operations plans.

Certifications Required

Preferred certifications include BY Demand and Fulfillment or Advanced Planner and Anaplan Model Builder or Solution Architect for sales and operations planning.

Salary and Other Compensation:

Applications will be accepted until December 20, 2026.

The annual base salary for this position is between $215,000 - $255,000 depending on the experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

About Cognizant: 
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.