Job Summary
Sr Architect role responsible for designing and optimizing complex Siebel Loyalty and customer experience solutions for a global enterprise with a strong focus on Siebel EAI workflows Open UI eScripting and Siebel Loyalty Management. The role involves hybrid work model day shift collaboration with cross functional teams to deliver scalable architectures that enhance airline loyalty operations improve customer engagement and support long term business transformation.
Responsibilities
Design robust Siebel architectures that align enterprise strategy with scalable solutions focused on Siebel EAI workflows Open UI Loyalty Management and eScripting to support complex airline loyalty programs and customer interactions in a hybrid work environment.Oversee end to end solution design for loyalty program enrollment accrual redemption and partner integration by using Siebel EAI and workflow capabilities to ensure seamless customer journeys and accurate loyalty data processing.Provide detailed technical guidance on Siebel Open UI configurations to create intuitive accessible and responsive user interfaces that improve usability for operations teams and deliver consistent experiences for loyalty and airline service processes.Drive optimization of Siebel workflows by analyzing existing process flows identifying bottlenecks and implementing streamlined logic that increases system efficiency reduces manual intervention and enhances overall service reliability.Lead complex Siebel eScripting design and implementation to enable advanced business rules real time validations and automation that support sophisticated airline loyalty scenarios and improve operational accuracy.Coordinate integration of Siebel Loyalty Management with external airline systems and partner platforms by defining robust EAI messaging structures and error handling approaches to maintain data integrity across the ecosystem.Develop comprehensive technical design documents configuration standards and coding patterns that promote consistency maintainability and high performance across all Siebel components used in loyalty and airline processes.Collaborate with business stakeholders product owners and operations teams to translate loyalty and airline requirements into practical Siebel solutions that deliver measurable value for customers and the organization.Conduct detailed performance reviews and tuning activities on Siebel applications including evaluation of queries workflows and integration points to ensure the platform can scale with growing loyalty membership and transaction volumes.Guide environment planning and release strategies for Siebel updates and enhancements by coordinating with infrastructure and DevOps teams to ensure reliable deployments that minimize downtime and protect customer facing services.Mentor junior architects and senior engineers on Siebel best practices solution patterns and troubleshooting approaches to build a strong internal capability for sustaining and evolving loyalty and airline solutions.Partner with quality assurance teams to define test strategies data sets and automation coverage for Siebel EAI workflows Open UI and Loyalty Management so that releases achieve high functional and regression confidence.Engage with enterprise architecture and security teams to ensure Siebel solutions comply with governance standards data protection requirements and risk controls while still enabling innovation in loyalty offerings.
Qualifications
Possess extensive experience in Siebel EAI design and implementation including configuration of integration objects business services and complex data exchange scenarios that support airline loyalty and customer processes.Demonstrate deep practical expertise in Siebel Workflows by building debugging and optimizing multi step process flows that orchestrate loyalty transactions customer service activities and back office operations.Exhibit strong proficiency in Siebel Open UI customization through configuration styling and scripting approaches that create modern efficient user experiences for loyalty agents and airline service representatives.Show advanced skills in Siebel Loyalty Management including program configuration tier rules points accrual and redemption logic that enable sophisticated and differentiated airline loyalty propositions.Apply Siebel eScripting capabilities to implement complex business rules automation routines and validations that ensure reliability and compliance of key loyalty and airline processes.Bring domain understanding in airlines loyalty management with familiarity in common program structures partner ecosystems and operational practices that inform practical and relevant solution designs.Offer broader airline industry knowledge including reservations check in ancillary services and customer service workflows that help integrate loyalty behaviors with core travel experiences.Utilize strong analytical and problem solving abilities to investigate production issues perform root cause analysis and design sustainable fixes that improve system stability and customer satisfaction.Communicate clearly in hybrid work settings by engaging effectively in remote and onsite collaboration documenting decisions and ensuring alignment among technical and business stakeholders in day shift operations.Apply architectural thinking and structured design methods to evaluate tradeoffs in performance maintainability and flexibility ensuring Siebel solutions remain adaptable to evolving loyalty and airline business needs.Embrace collaborative ways of working with cross functional teams including data digital operations and partner management groups so that Siebel capabilities are leveraged strategically across the organization.Maintain curiosity and continuous learning mindset by staying current with updates in Siebel technologies airline loyalty trends and integration patterns then translating insights into improvements for the platform and its users.
Certifications Required
Preferred certifications include Oracle Siebel CRM certification and airline or loyalty focused professional credentials relevant to customer experience solutions.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
