About the Role
We are seeking a Adobe Campaign Operations Lead to support platform stability, reliability, automation, and production operations.
In This Role, You Will
- Own end-to-end execution of Email and SMS campaigns in ACC - workflow build, targeting/segmentation, scheduling, and post-send validation.
- Manage campaign QA (seed testing, rendering, deliverability checks) and troubleshoot workflow/delivery errors.
- Support ACC-to-AJO transition activities and oversee AJO journey execution as adoption grows.
- Lead and mentor an onshore/offshore team - staffing, workload distribution, and capacity planning.
- Define and enforce operational cadences: SLAs, escalation paths, campaign calendars, and SOPs.
- Drive governance around consent, suppression lists, and compliance for regulated communications.
- Track operational KPIs (delivery accuracy, turnaround time, SLA compliance) and report to stakeholders.
- Act as primary client point of contact for campaign execution status and escalations.
Work Model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants able to work in Remote. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting and may change based on business and client requirements.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship. *Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
What You Need to Have to Be Considered
- Hands-on experience with Adobe Campaign Classic (ACC) for Email and SMS delivery.
- Proven track record leading a team in a campaign operations/MarTech delivery setting.
- Solid grasp of deliverability fundamentals, suppression logic, and consent/compliance basics.
- Experience with campaign QA - seed testing, rendering checks, list hygiene.
- Comfort working within SLA-driven delivery models and operational reporting.
- Strong client-facing communication and escalation-handling skills.
- Working knowledge of AJO (or demonstrated ability to ramp up quickly).
These Will Help You Stand Out
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation
The annual salary for this position is between $130,000 to $160,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
