Job Summary
This role focuses on delivering exceptional customer service through voice-based interactions ensuring customer satisfaction and enhancing the overall experience. The candidate will contribute to improving service delivery leveraging technical expertise in customer voice and collaborating with teams in a hybrid work model.
Responsibilities
- Provide exceptional customer service through voice-based interactions addressing customer inquiries and resolving issues effectively.
- Collaborate with cross-functional teams to ensure seamless communication and service delivery.
- Utilize technical expertise in customer voice to enhance service quality and operational efficiency.
- Monitor and analyze customer feedback to identify areas for improvement and implement solutions.
- Maintain accurate records of customer interactions and ensure compliance with company policies and procedures.
- Assist in developing strategies to improve customer experience and satisfaction.
- Ensure timely resolution of customer concerns adhering to established service standards.
- Support the implementation of mobility solutions to enhance customer engagement and accessibility.
- Contribute to the development of training materials and resources for customer service teams.
- Participate in regular team meetings to share insights and updates on customer service performance.
- Provide recommendations for process improvements based on customer feedback and industry best practices.
- Stay updated on industry trends and advancements in customer service technologies.
- Work in a hybrid model balancing remote and in-office responsibilities to ensure optimal productivity.
Qualifications
- Demonstrate strong expertise in customer voice technologies and their application in service delivery.
- Possess excellent communication skills to effectively interact with customers and team members.
- Showcase problem-solving abilities to address customer concerns and implement effective solutions.
- Have a good understanding of customer experience principles and mobility solutions.
- Exhibit proficiency in maintaining accurate records and adhering to company policies.
- Display adaptability to work in a hybrid model and manage day-to-day responsibilities efficiently.
- Bring a collaborative mindset to work with cross-functional teams and contribute to organizational goals.
- Show commitment to continuous learning and staying updated on industry trends and technologies.
- Demonstrate the ability to analyze customer feedback and provide actionable recommendations.
- Possess a customer-centric approach to ensure satisfaction and loyalty.
- Exhibit organizational skills to manage multiple tasks and prioritize effectively.
- Have a minimum of 2 years and a maximum of 4 years of relevant experience in customer service roles.
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。