Technical Account Manager

Location: Nashville, TN (Hybrid)

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Role: Technical Account Management & Governance

• Act as client’s primary technical point of contact for Azure managed services and on‑going technical engagement.
• Partner with the Service Delivery Manager (SDM) to jointly own account governance and service quality.
• Deliver and actively lead Quarterly Business Reviews (QBRs) and technical review sessions, covering:
  • Azure platform health and performance
  • Service trends, risks, and opportunities

Technical recommendations and cost optimization insights

Azure Platform Oversight & Optimization

• Provide technical oversight of Azure platform monitoring, including:
  • Azure Monitor
  • Log Analytics
  • Application Insights
  • Custom monitoring solutions aligned to customer requirements
• Analyze operational data to proactively identify performance issues, risks, and improvement opportunities, and communicate these clearly to the client with actionable recommendations.

Configuration & Technical Advisory (IaaS / PaaS)

• Oversee and guide configuration and modification of Azure resources, including:
  • Diagnostic and logging configurations
  • Azure Security Center policy changes
  • Azure DNS changes
  • IaaS and PaaS adjustments such as VM resizing, disk changes, tagging, boot diagnostics, and access resets
• Ensure technical activities align with approved governance, security standards, and managed services best practices.

Major Incident Management & Technical Bridge Leadership

• Serve as a visible and vocal technical leader during Major Incidents (P1/P2).
• Actively participate in and help drive technical bridge calls, including:
  • Framing technical hypotheses and resolution paths
  • Coordinating with engineering and platform SMEs
  • Maintaining structured, outcome‑focused technical discussions
• Ensure clear communication, ownership, and follow‑through during incidents through to resolution.
• Lead or support the creation of post‑incident reviews, including root cause analysis and preventive recommendations.

Customer Presence & Stakeholder Engagement

· Demonstrate strong customer‑facing rigor, credibility, and executive presence in all client interactions.

· Be visible and assertive in meetings, confidently leading technical discussions rather than acting solely as a coordinator.

· Build trusted relationships with client’s technical and leadership stakeholders through clarity, consistency, and delivery maturity.

· Proactively raise risks, dependencies, and improvement opportunities rather than operating reactively.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。

• コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
• 私たちは、より良い方法を夢見るだけでなく、それを実現します。
• 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
• あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。

私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。

コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。

免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。