Technical Account Manager

Location: Nashville, TN (Hybrid)

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Role: Technical Account Management & Governance

• Act as client’s primary technical point of contact for Azure managed services and on‑going technical engagement.
• Partner with the Service Delivery Manager (SDM) to jointly own account governance and service quality.
• Deliver and actively lead Quarterly Business Reviews (QBRs) and technical review sessions, covering:
  • Azure platform health and performance
  • Service trends, risks, and opportunities

Technical recommendations and cost optimization insights

Azure Platform Oversight & Optimization

• Provide technical oversight of Azure platform monitoring, including:
  • Azure Monitor
  • Log Analytics
  • Application Insights
  • Custom monitoring solutions aligned to customer requirements
• Analyze operational data to proactively identify performance issues, risks, and improvement opportunities, and communicate these clearly to the client with actionable recommendations.

Configuration & Technical Advisory (IaaS / PaaS)

• Oversee and guide configuration and modification of Azure resources, including:
  • Diagnostic and logging configurations
  • Azure Security Center policy changes
  • Azure DNS changes
  • IaaS and PaaS adjustments such as VM resizing, disk changes, tagging, boot diagnostics, and access resets
• Ensure technical activities align with approved governance, security standards, and managed services best practices.

Major Incident Management & Technical Bridge Leadership

• Serve as a visible and vocal technical leader during Major Incidents (P1/P2).
• Actively participate in and help drive technical bridge calls, including:
  • Framing technical hypotheses and resolution paths
  • Coordinating with engineering and platform SMEs
  • Maintaining structured, outcome‑focused technical discussions
• Ensure clear communication, ownership, and follow‑through during incidents through to resolution.
• Lead or support the creation of post‑incident reviews, including root cause analysis and preventive recommendations.

Customer Presence & Stakeholder Engagement

· Demonstrate strong customer‑facing rigor, credibility, and executive presence in all client interactions.

· Be visible and assertive in meetings, confidently leading technical discussions rather than acting solely as a coordinator.

· Build trusted relationships with client’s technical and leadership stakeholders through clarity, consistency, and delivery maturity.

· Proactively raise risks, dependencies, and improvement opportunities rather than operating reactively.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.