Role Overview
The Ad Policy Reviewer – Team Lead is responsible for overseeing the accurate and timely evaluation of digital advertisements against established platform policies and regulatory requirements. Operating within a 24×7 environment, this role combines hands-on subject matter expertise with people leadership, ensuring consistent quality, policy adherence, and operational excellence across assigned language markets.
The successful candidate will lead a team of reviewers, support content integrity initiatives, drive quality benchmarks, and act as a key point of contact between frontline operations, quality, and policy stakeholders.
Key Responsibilities
Operational & Policy Oversight
- Oversee the review and adjudication of advertising content in line with platform-specific policies, including prohibited categories, restricted verticals, and regional regulatory standards.
- Act as a subject matter expert (SME) for complex, sensitive, or escalated cases within assigned language markets.
- Ensure accurate categorization and escalation of non-compliant content in accordance with defined workflows and SLAs.
- Monitor queue health, productivity, and quality metrics across shifts, including weekends and overnight coverage.
People Leadership
- Lead, coach, and support a team of Ad Policy Reviewers to ensure consistent performance and policy understanding.
- Conduct regular quality reviews, 1:1s, coaching sessions, and performance feedback discussions.
- Support onboarding, training, and ramp-up of new team members.
- Foster a positive team culture focused on quality, accountability, and continuous improvement.
Quality & Stakeholder Collaboration
- Drive quality calibration sessions, team audits, and policy update briefings to ensure alignment with current guidelines.
- Identify trends, recurring errors, or emerging policy risks and proactively flag them to policy, quality, or product teams.
- Document and communicate insights, risks, and improvement opportunities clearly to internal stakeholders.
- Support process improvements and contribute to operational best practices.
Required Qualifications
Education
- Bachelor’s degree in any discipline.
- Degrees in Linguistics, Communications, Law, Media Studies, or related fields are an advantage.
Experience
- 3–5 years of experience in content review, policy enforcement, trust & safety, legal compliance, or a related field.
- Prior team leadership or senior/lead reviewer experience is strongly preferred.
- Experience working with advertising platforms, digital media ecosystems, or regulatory frameworks.
- Strong familiarity with case management systems, quality frameworks, and performance metrics.
Language Proficiency Requirements
Language certification is required for non-native speakers. Accepted certifications include, but are not limited to:
- English: IELTS (Academic or General), TOEFL iBT, Cambridge B2 First / C1 Advanced, PTE Academic
- Portuguese: CELPE-Bras
- Spanish: DELE, SIELE (C1 or above)
Native speakers are not required to hold formal certification but may be asked to complete a language proficiency assessment during the selection process.
Working Conditions
- Work Model: Hybrid — combination of on-site presence (based on team schedules and operational needs) and approved remote working days.
- Schedule: 24×7 rotating shifts, including evenings, weekends, and public holidays. Team Leads are expected to provide coverage and leadership across shifts as required
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。