Role Overview
The Ad Policy Reviewer – Team Lead is responsible for overseeing the accurate and timely evaluation of digital advertisements against established platform policies and regulatory requirements. Operating within a 24×7 environment, this role combines hands-on subject matter expertise with people leadership, ensuring consistent quality, policy adherence, and operational excellence across assigned language markets.
The successful candidate will lead a team of reviewers, support content integrity initiatives, drive quality benchmarks, and act as a key point of contact between frontline operations, quality, and policy stakeholders.
Key Responsibilities
Operational & Policy Oversight
- Oversee the review and adjudication of advertising content in line with platform-specific policies, including prohibited categories, restricted verticals, and regional regulatory standards.
- Act as a subject matter expert (SME) for complex, sensitive, or escalated cases within assigned language markets.
- Ensure accurate categorization and escalation of non-compliant content in accordance with defined workflows and SLAs.
- Monitor queue health, productivity, and quality metrics across shifts, including weekends and overnight coverage.
People Leadership
- Lead, coach, and support a team of Ad Policy Reviewers to ensure consistent performance and policy understanding.
- Conduct regular quality reviews, 1:1s, coaching sessions, and performance feedback discussions.
- Support onboarding, training, and ramp-up of new team members.
- Foster a positive team culture focused on quality, accountability, and continuous improvement.
Quality & Stakeholder Collaboration
- Drive quality calibration sessions, team audits, and policy update briefings to ensure alignment with current guidelines.
- Identify trends, recurring errors, or emerging policy risks and proactively flag them to policy, quality, or product teams.
- Document and communicate insights, risks, and improvement opportunities clearly to internal stakeholders.
- Support process improvements and contribute to operational best practices.
Required Qualifications
Education
- Bachelor’s degree in any discipline.
- Degrees in Linguistics, Communications, Law, Media Studies, or related fields are an advantage.
Experience
- 3–5 years of experience in content review, policy enforcement, trust & safety, legal compliance, or a related field.
- Prior team leadership or senior/lead reviewer experience is strongly preferred.
- Experience working with advertising platforms, digital media ecosystems, or regulatory frameworks.
- Strong familiarity with case management systems, quality frameworks, and performance metrics.
Language Proficiency Requirements
Language certification is required for non-native speakers. Accepted certifications include, but are not limited to:
- English: IELTS (Academic or General), TOEFL iBT, Cambridge B2 First / C1 Advanced, PTE Academic
- Portuguese: CELPE-Bras
- Spanish: DELE, SIELE (C1 or above)
Native speakers are not required to hold formal certification but may be asked to complete a language proficiency assessment during the selection process.
Working Conditions
- Work Model: Hybrid — combination of on-site presence (based on team schedules and operational needs) and approved remote working days.
- Schedule: 24×7 rotating shifts, including evenings, weekends, and public holidays. Team Leads are expected to provide coverage and leadership across shifts as required
À propos de nous
Cognizant (NASDAQ: CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
