Role: Global IT Onsite Support Services Delivery Lead
Location: East Hanover, New Jersey
Role Overview:
The Global IT Onsite Support Services Delivery Lead is responsible for leading and managing the worldwide delivery of onsite IT support services across multiple regions. This includes ensuring seamless support for day-to-day operations, internal meetings and events, field force teams, and VIP stakeholders. The director ensures consistent, high-quality service delivery, drives operational excellence, and aligns IT support with business objectives.
Key Responsibilities:
- Global Service Strategy: Define and execute the global onsite support strategy, ensuring alignment with corporate IT and business goals.
- Operational Leadership: Lead regional onsite support teams across multiple geographies, ensuring consistent service delivery and adherence to SLAs.
- Internal Meetings & Events Support: Oversee IT support for corporate meetings, conferences, and events, ensuring flawless execution of audiovisual, connectivity, and collaboration technologies.
- Field Force Support: Provide specialized IT support for mobile and remote field teams, ensuring reliable access to systems, devices, and applications critical to their operations.
- VIP Support: Deliver white-glove IT support for executives and high-profile stakeholders, ensuring personalized, proactive, and discreet service.
- Process Standardization: Develop and enforce global policies, procedures, and best practices for onsite support services.
- Vendor & Partner Management: Manage third-party service providers, negotiate contracts, and ensure compliance with performance metrics.
- Customer Experience: Drive continuous improvement initiatives to enhance end-user satisfaction and productivity.
- Budget & Resource Management: Oversee global budgets, staffing plans, and resource allocation to maximize efficiency and cost-effectiveness.
- Technology Enablement: Implement modern tools, automation, and analytics to improve service delivery and reporting.
- Risk & Compliance: Ensure adherence to IT security, compliance, and regulatory requirements across all regions.
Qualifications & Skills:
- Education: Bachelor’s or master’s degree in information technology, Computer Science, or related field.
- Experience: 15+ years in IT service delivery, with at least 7-10 years in a global leadership role.
- Leadership: Proven ability to lead diverse, multicultural teams across multiple time zones.
- Technical Knowledge: Strong understanding of IT infrastructure, end-user computing, audiovisual systems, and enterprise support models.
- Communication: Excellent stakeholder management and executive communication skills.
- Certifications: ITIL, PMP, or equivalent certifications preferred.
Success Indicators:
- Flawless execution of IT support for internal meetings and corporate events
- High satisfaction scores from field force teams and VIP stakeholders
- Consistent SLA achievement and reduced incident resolution times
- Streamlined global processes with measurable efficiency gains
- Strong vendor performance and cost optimization
- Effective collaboration with business units and IT leadership
Salary and Other Compensation:
Applications will be accepted until 22 May,2026
The annual salary for this position is between $145,000- $155,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
