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Global IT Onsite Support Services Delivery Lead

00068765251

Role: Global IT Onsite Support Services Delivery Lead

Location: East Hanover, New Jersey

Role Overview:

The Global IT Onsite Support Services Delivery Lead is responsible for leading and managing the worldwide delivery of onsite IT support services across multiple regions. This includes ensuring seamless support for day-to-day operations, internal meetings and events, field force teams, and VIP stakeholders. The director ensures consistent, high-quality service delivery, drives operational excellence, and aligns IT support with business objectives.

Key Responsibilities:

  • Global Service Strategy: Define and execute the global onsite support strategy, ensuring alignment with corporate IT and business goals.
  • Operational Leadership: Lead regional onsite support teams across multiple geographies, ensuring consistent service delivery and adherence to SLAs.
  • Internal Meetings & Events Support: Oversee IT support for corporate meetings, conferences, and events, ensuring flawless execution of audiovisual, connectivity, and collaboration technologies.
  • Field Force Support: Provide specialized IT support for mobile and remote field teams, ensuring reliable access to systems, devices, and applications critical to their operations.
  • VIP Support: Deliver white-glove IT support for executives and high-profile stakeholders, ensuring personalized, proactive, and discreet service.
  • Process Standardization: Develop and enforce global policies, procedures, and best practices for onsite support services.
  • Vendor & Partner Management: Manage third-party service providers, negotiate contracts, and ensure compliance with performance metrics.
  • Customer Experience: Drive continuous improvement initiatives to enhance end-user satisfaction and productivity.
  • Budget & Resource Management: Oversee global budgets, staffing plans, and resource allocation to maximize efficiency and cost-effectiveness.
  • Technology Enablement: Implement modern tools, automation, and analytics to improve service delivery and reporting.
  • Risk & Compliance: Ensure adherence to IT security, compliance, and regulatory requirements across all regions.

Qualifications & Skills:

  • Education: Bachelor’s or master’s degree in information technology, Computer Science, or related field.
  • Experience: 15+ years in IT service delivery, with at least 7-10 years in a global leadership role.
  • Leadership: Proven ability to lead diverse, multicultural teams across multiple time zones.
  • Technical Knowledge: Strong understanding of IT infrastructure, end-user computing, audiovisual systems, and enterprise support models.
  • Communication: Excellent stakeholder management and executive communication skills.
  • Certifications: ITIL, PMP, or equivalent certifications preferred.

Success Indicators:

  • Flawless execution of IT support for internal meetings and corporate events
  • High satisfaction scores from field force teams and VIP stakeholders
  • Consistent SLA achievement and reduced incident resolution times
  • Streamlined global processes with measurable efficiency gains
  • Strong vendor performance and cost optimization
  • Effective collaboration with business units and IT leadership

Salary and Other Compensation:

Applications will be accepted until 22 May,2026

The annual salary for this position is between $145,000- $155,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

· Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

What we offer

  • The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
  • Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
  • The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
  • A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
  • Flexible health and financial benefits to support you and your eligible dependents—from day one.
  • True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.  

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.

Your path to Cognizant

Wondering what to expect after you apply? Here’s a peek at our recruitment process—and keep in mind that not all candidates advance through every step and the process may vary depending on your role and location.

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Step 1: Application

Find an open role that aligns with your skills and career goals and show us why you’re the person for the job. Consider joining our Talent Community if you don’t find the right opportunity.

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Step 2: Recruiter call

If one of our recruiters sees a fit, they’ll set up a short introductory call to learn more about you and how your experiences and skills align with the role.

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Step 3: Interview(s)

If you and our team would like to continue the process, you’ll meet with one of our hiring managers. Some roles may also require technical assessments and/or client interviews.

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Step 4: Final decision

Our hiring team will then review each candidates’ potential to succeed in the role. This process may take some time because we want to get it right—but you can count on us to keep you updated.

Benefits that help you thrive and grow

Our teams achieve incredible things when they feel fully supported. That’s why our benefits program is built around the diverse needs of our people—so they can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

Financial wellbeing

We regularly review market data to ensure compensation is competitive and reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, discount programs, etc.

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Physical and mental wellbeing

Physical and mental wellbeing

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

Your career, your way

With 90% of our associates building skills through GenAI training, job shadowing, industry certifications and more, you have everything you need to build a full career.

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Real-world impact

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

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"Cognizant has one of the best learning ecosystems you can ask for. From sponsored certifications to training platforms to mentorship, we have all that we need to grow.”
Debashish Mishra SAP MM Developer
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"Cognizant offers me more than a job; it offers a community. We support each other, collaborate across borders and celebrate wins together. If you’re looking for a culture that values flexibility, diversity and growth, this is the place to be."
Laura Reynaud Lead Counsel
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“I’ve had the chance to work on impactful projects and shadow colleagues, all while getting involved in internal initiatives. The world is your oyster at Cognizant—you just need to take advantage of it!”
Lucas Hoffman Consultant
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“When I first joined, I was quiet and hesitant to share my thoughts. The leadership programs and the mentoring I’ve received have helped me find my voice and grow as a leader.”
Sujatha Gopalakrishnan Portfolio Delivery Lead
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"Nobody here says ‘that’s not my job.’ People just help. That’s the entrepreneurial culture that makes me stay at Cognizant.”
Paulo Miguel Epili Sr. Process Executive

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