We are seeking a skilled Desktop Support Engineer with strong experience in Windows imaging, OS deployment (OSD), SCCM, and application packaging. The candidate will be responsible for desktop lifecycle management, incident resolution, and end-user support while ensuring efficient operation of endpoint systems and infrastructure.
Key Responsibilities
- Own and manage the engineering of Windows images for desktops, laptops, and tablets
- To Perform OS deployment (OSD) using SCCM/MDT tools
- Manage software installation, upgrades, and rollouts across enterprise endpoints
- Ensure standardization and compliance of desktop builds
- Perform application packaging, testing, and deployment using SCCM
- Manage software distribution, patching, and updates
- Troubleshoot SCCM-related issues impacting deployments
- Provide incident resolution via phone, service desk tools, or desk-side support
- Diagnose and resolve hardware and software issues efficiently
- Ensure timely resolution within defined SLAs
- Log, track, and update tickets through ticketing tools and service management systems
- Maintain overall understanding of desktop services and supporting infrastructure
- Support enterprise tools including remote support utilities and endpoint security (e.g., SEP)
- Monitor system performance and recommend improvements
- Perform basic to advanced troubleshooting of OS, applications, and peripherals
- Support multiple Windows Operating Systems environments
- Address network, login, access, and performance issues
- Follow change management processes for deployments and updates
- Work with IT teams to implement controlled changes in production environments
- Maintain documentation for procedures and configurations
Required Skills
- Strong knowledge of: Windows OS (Windows 10/11),Imaging & OS Deployment (OSD), SCCM / Microsoft Endpoint Configuration Manager, Application Packaging (MSI, EXE, scripting)
- Proficiency in PowerShell scripting
- Experience with software installation, upgrades, and patch management
- Knowledge of endpoint security tools (e.g., Symantec Endpoint Protection - SEP)
- Experience with remote support tools
- Hands-on experience in: Hardware and software troubleshooting, Desktop, laptop, and peripheral support
- Strong analytical and problem-solving skills
- Experience with ticketing tools (ServiceNow/Remedy/JIRA, etc.)
- Understanding of Incident, Problem, and Change Management processes
At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.
You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.
Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.
Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
