About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
About the role
As a Consulting Manager – Business Analyst in Payments you will make an impact by driving improvements across the end-to-end credit card lifecycle, enhancing customer experience, operational efficiency, and regulatory compliance. You will be a valued member of the Banking & Financial Services Team focused on the Payments domain team and work collaboratively with cross-functional stakeholders, including Risk, Compliance, Fraud, and technology teams, as well as client partners.
In this role, you will:
- Lead and deliver improvements across the full credit card lifecycle, including origination, servicing, disputes, payments, and settlements.
- Enhance KYC and AML controls in close partnership with Risk, Compliance, and Fraud teams.
- Improve card application workflows and payment rail integrations, including ACH, SWIFT, FedWire, RTP, and related account management processes.
- Reduce exceptions and accelerate dispute resolution through streamlined processes and automation.
- Optimize servicing operations such as card activation, credit line changes, contact detail updates, and settlement workflows to improve reconciliation accuracy and SLA performance.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in a client or Cognizant office in Toronto, Ontario. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you must have to be considered
- Proven experience across the credit card lifecycle, including origination, servicing, disputes, payments, and settlements.
- Hands-on experience delivering process improvements within credit card or payments environments.
- Strong understanding of KYC and AML controls and experience collaborating with Risk, Compliance, and Fraud teams.
- Experience improving card application workflows and integrating payment rails such as ACH, SWIFT, FedWire, and RTP.
- Ability to streamline servicing and settlement operations, with a focus on automation, reconciliation, and SLA performance.
These will help you succeed
- Experience optimizing dispute management and exception handling processes.
- Exposure to account management and servicing transformation initiatives.
- A consulting mindset with the ability to work across business and technology stakeholders.
Total Compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between CAD 85,000 –134,000 per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。