Role: Production Support Engineer
Location: Candidates will need to be based in US and can work remotely from any part of US.
** Please note this role is not able to offer visa transfer or sponsorship, now or in the future.
** Applications will be accepted until June 5, 2026
Role Overview:
Production Monitoring & Incident Management Engineer with 5–7 years of overall experience
Key Responsibilities
1. Production Monitoring & Incident Management
- Monitor applications, infrastructure, and batch processes in production environments
- Handle P1/P2 incidents and ensure rapid resolution within SLA timelines
- Perform initial troubleshooting, triage, and impact analysis
- Coordinate with offshore L2/L3 teams for issue resolution
- Ensure minimal business impact during incidents
Internal reference highlights:
- Monitoring applications and troubleshooting production issues
- SLA-driven incident handling and resolution
2. Stakeholder Communication (Critical Onshore Responsibility)
- Act as the primary contact for client/business users onsite
- Provide timely updates on incidents, outages, and resolutions
- Participate in status calls, bridge calls, and escalation meetings
- Manage expectations during critical outages
3. Incident, Problem & Change Management (ITIL)
- Manage ServiceNow (or similar) tickets for incidents, service requests, and changes
- Perform Root Cause Analysis (RCA) for recurring issues
- Participate in Problem Management and Change Advisory Board (CAB) processes
Supported by internal content:
- Experience with Incident, Change, and Problem Management processes
Handling ServiceNow tickets and ITIL-based support work
4. Application / System Support
- Provide end-to-end support across environments (SIT/UAT/PROD)
- Analyze logs, database queries, and system metrics for issue resolution
- Support deployments and validate production releases
Example responsibilities:
- Troubleshooting, defect fixes, and supporting multiple environments
- Providing post-production support and incident resolution
5. Coordination with Offshore Teams
- Drive daily syncs with offshore support teams
- Assign and track tickets across L1/L2/L3
- Ensure follow-the-sun or 24/7 support model efficiency
6. Preventive & Proactive Activities
- Identify recurring issues and propose permanent fixes
- Automate monitoring and alerts where possible
- Improve system reliability and reduce incident count
7. Documentation & Reporting
- Maintain runbooks, SOPs, and knowledge base articles
- Prepare incident reports, RCA documents, and weekly dashboards
Provide insights on system performance and trends
Salary and Other Compensation:
The annual salary for this position is between $80,000- $85,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
