Principal – Consulting (Life Sciences Commercial CRM SME)

About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 6,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?

About the role
As an Associate Director – Consulting (Life Sciences Commercial CRM SME), you will make an impact by serving as a subject matter expert and consulting leader for CRM-led commercial transformation initiatives across pharmaceutical and biotechnology clients. You will be a valued member of the Life Sciences Commercial team and work collaboratively with managers, primary teams, and other stakeholders and clients.

In this role, you will:

• Lead CRM-centric consulting engagements, shaping solution architecture and roadmaps, and advising senior stakeholders.

• Act as a CRM domain SME for commercial transformation programs, with strong focus on Veeva CRM / Salesforce ecosystems.

• Design CRM-led solutions to enable field force effectiveness, digital engagement, consent management, and customer experience.

• Lead functional solution design for CRM implementations, enhancements, and global rollouts.

• Own end-to-end consulting delivery for CRM-led programs, from problem definition through value realization.

• Identify and shape consulting opportunities across CRM transformation, optimization, and omnichannel enablement.

• Develop CRM accelerators, frameworks, and reusable assets for life sciences commercial engagements.

• Mentor consultants and managers on CRM platforms, commercial processes, and consulting best practices.

Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you must have to be considered

• Bachelor’s or Master’s degree in Life Sciences, Engineering, Technology, or Management.

• 14–18 years of experience in Life Sciences commercial consulting, CRM implementations, or digital commercialization.

• Strong hands-on and advisory experience with Veeva CRM and/or Salesforce.

• Proven track record of leading complex CRM programs and senior client relationships.

Nice-to-haves

• MBA or advanced degree.

• Veeva CRM (Sales, Key Account Management, CLM, Sampling).

• Salesforce ecosystem and integrations.

• Omnichannel enablement and field force effectiveness.

• Consent management, privacy, and compliance (GDPR, MLR).

• CRM analytics, insights, and reporting.

• AI and automation use cases in CRM (NBA, recommendations).

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Compensation

• $165,000-$190,000

• This position is eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical, dental, vision and life insurance

• 401(k) plan and contributions

• Employee stock purchase plan

• Employee assistance program

• 10 paid holidays plus PTO

• Paid parental leave and fertility assistance

• Learning and development certifications and programs

Post closing date
Applications will be accepted until 06/11/2026