About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 6,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?
About the role
As an Associate Director – Consulting (Life Sciences Commercial CRM SME), you will make an impact by serving as a subject matter expert and consulting leader for CRM-led commercial transformation initiatives across pharmaceutical and biotechnology clients. You will be a valued member of the Life Sciences Commercial team and work collaboratively with managers, primary teams, and other stakeholders and clients.
In this role, you will:
Lead CRM-centric consulting engagements, shaping solution architecture and roadmaps, and advising senior stakeholders.
Act as a CRM domain SME for commercial transformation programs, with strong focus on Veeva CRM / Salesforce ecosystems.
Design CRM-led solutions to enable field force effectiveness, digital engagement, consent management, and customer experience.
Lead functional solution design for CRM implementations, enhancements, and global rollouts.
Own end-to-end consulting delivery for CRM-led programs, from problem definition through value realization.
Identify and shape consulting opportunities across CRM transformation, optimization, and omnichannel enablement.
Develop CRM accelerators, frameworks, and reusable assets for life sciences commercial engagements.
Mentor consultants and managers on CRM platforms, commercial processes, and consulting best practices.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you must have to be considered
Bachelor’s or Master’s degree in Life Sciences, Engineering, Technology, or Management.
14–18 years of experience in Life Sciences commercial consulting, CRM implementations, or digital commercialization.
Strong hands-on and advisory experience with Veeva CRM and/or Salesforce.
Proven track record of leading complex CRM programs and senior client relationships.
Nice-to-haves
MBA or advanced degree.
Veeva CRM (Sales, Key Account Management, CLM, Sampling).
Salesforce ecosystem and integrations.
Omnichannel enablement and field force effectiveness.
Consent management, privacy, and compliance (GDPR, MLR).
CRM analytics, insights, and reporting.
AI and automation use cases in CRM (NBA, recommendations).
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Compensation
$165,000-$190,000
This position is eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Medical, dental, vision and life insurance
401(k) plan and contributions
Employee stock purchase plan
Employee assistance program
10 paid holidays plus PTO
Paid parental leave and fertility assistance
Learning and development certifications and programs
Post closing date
Applications will be accepted until 06/11/2026
À propos de nous
Cognizant (NASDAQ: CTSH) est un concepteur d’IA et un fournisseur de services technologiques. Avec notre gamme de solutions IA full-stack, nous accompagnons nos clients au carrefour de l’investissement dans l’IA et de la valeur ajoutée. Notre grande expertise sectorielle, des processus et de l’ingénierie nous permet de convertir le contexte propre à chaque entreprise en systèmes technologiques amplificateurs du potentiel humain, générateurs de résultats tangibles et garants de l’avantage des acteurs internationaux dans un monde en constante évolution. Découvrez notre méthode sur www.cognizant.com ou suivez @cognizant.
Renseignments suppplémentaires sur l'emploi
Les informations sur la rémunération sont exactes à la date de publication. Cognizant se réserve le droit de modifier ces informations à tout moment, conformément aux lois applicables.
Les exigences linguistiques varient selon les postes, mais nous demandons à tous les candidats d’avoir une connaissance de base de l’anglais afin de faciliter les communications internes à l’échelle de l’entreprise. Pour les postes basés au Québec, une maîtrise de l’anglais est requise puisque vous fournirez des services et collaborerez avec des parties prenantes situées hors de la province, qui ne parlent pas nécessairement le français.
Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, de l'information génétique, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée telle que décrite par les lois fédérales, provinciales ou locales.
Si vous avez un handicap qui nécessite un aménagement raisonnable pour rechercher une offre d'emploi ou poser une candidature, envoyiez un courriel à [email protected] avec votre demande et vos coordonnées.
