Job Summary
Serve as a specialist in enrollment and billing operations for payer clients ensuring accurate member data management and compliant premium processing within a hybrid night shift model. Apply strong MS Office skills and HIPAA knowledge to maintain data integrity support issue resolution and contribute to reliable healthcare coverage for members and providers.
Responsibilities
- Manage end to end enrollment processing activities to ensure timely and accurate setup of member records for payer clients in alignment with plan rules and regulatory expectations.
- Coordinate billing cycles for premiums and adjustments to maintain precise financial records that support stable revenue flow and reliable coverage for members.
- Validate member eligibility demographic details and product selections using MS Office tools to reduce errors and avoid downstream claim processing issues.
- Analyze enrollment and billing discrepancies by comparing source data system records and payer reports to identify root causes and propose corrective actions.
- Document all enrollment and billing actions in standard templates using spreadsheets and word processing tools to create auditable transaction histories.
- Apply HIPAA privacy concepts during daily handling of protected health information to safeguard member data and support regulatory compliance.
- Respond to internal queries on enrollment status premium amounts and account changes with clear and timely explanations that enable informed decisions.
- Collaborate with cross functional operations and quality teams to refine enrollment and billing workflows that enhance accuracy speed and member satisfaction.
- Track work items and service level targets to ensure all enrollment and billing tasks are completed within agreed timelines and quality thresholds.
- Support testing of minor system changes or configuration updates by executing defined scenarios and documenting observed issues for technical teams.
- Prepare recurring operational reports using spreadsheets to summarize volumes errors and trends that inform process improvements.
- Assist in creating and updating standard operating procedures for enrollment and billing tasks so that knowledge is captured and consistently applied.
- Adapt to a hybrid night shift work environment while maintaining productivity clear communication and adherence to all security guidelines.
Qualifications
- Understand payer domain concepts such as member eligibility plan benefits premium rules and coordination of benefits sufficient to interpret enrollment and billing scenarios accurately.
- Use MS Office applications with strong proficiency including spreadsheets for data analysis word processors for documentation and presentations for simple status updates.
- Apply HIPAA knowledge in practical situations by recognizing sensitive data following access protocols and supporting secure information exchange.
- Demonstrate at least one year of experience in enrollment billing or similar payer operations functions with attention to detail and error prevention.
- Communicate clearly in both written and verbal form with operations teams supervisors and where applicable client contacts to resolve issues efficiently.
- Manage time effectively during night shifts in a hybrid work setup by organizing tasks prioritizing queues and meeting daily production and quality goals.
- Show willingness to learn new payer products system features and updated guidelines to keep enrollment and billing practices current and effective.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
