If you’re a Junior Service Designer looking for a step up and want to work on meaningful, high-impact services used by millions of people, this is a role worth exploring.
We’re looking for an Associate Service Designer to support experience design across major public sector transformation programmes — bringing together research, strategy and service thinking to help design services that are simpler, smarter and more human.
You should apply if you’re excited by visible impact, complex problem-solving and the opportunity to keep building your service design career. You’ll work with experienced stakeholders and cross-functional teams, contribute to major programmes, and grow in a global organisation that invests in design, learning and progression.
What you’ll be doing
In this role, you’ll support service design activity across discovery and delivery, helping clients understand user needs, map complex journeys and create services that work better for everyone.
• Support co-creation workshops with stakeholders to help shape practical, user-centred solutions.
• Create customer journey maps and service blueprints to identify pain points and opportunities for improvement.
• Use research, insight and service design methods to inform product and service direction.
• Work closely with multidisciplinary teams in agile environments to turn ideas into better service outcomes.
• Contribute to client discussions and team collaboration with clear thinking, curiosity and a strong service design perspective.
• Help build a positive and collaborative design culture by sharing ideas, methods and best practice.
What you’ll bring
· Service Design experience gained in consultancy, agency or client-side environments.
· Experience contributing to end-to-end services across digital and non-digital channels.
· Confidence in facilitating workshops, collaborating with multidisciplinary teams and engaging stakeholders at different levels.
· Experience turning research, insight and business needs into clear service improvements.
· Good knowledge of journey mapping, service blueprinting, usability and accessibility principles.
· Comfort working in agile delivery environments with designers, researchers, product teams and developers.
· A portfolio with case studies that show your approach, contribution and design thinking.
· Experience with tools such as Figma, Sketch, Adobe XD, Axure or similar.
· Knowledge of GDS standards would be an advantage.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。