Job Summary
This role supports a multi channel helpdesk focused on customer experience by managing data in MS Excel coordinating search campaign and email marketing requests and resolving queries from internal stakeholders. The position is office based with rotational shifts and suits early career talent eager to build strong analytical and communication skills.
Responsibilities
Handle daily multi channel helpdesk tickets by logging tracking and updating requests to ensure timely closure and consistent customer experienceRespond to internal stakeholder queries through phone chat and email in a clear and courteous manner to maintain high satisfaction levelsUse MS Excel to capture organize and validate operational data so that reports and dashboards remain accurate and up to datePrepare recurring Excel based reports on ticket trends service metrics and volume patterns to help teams understand performanceAnalyze ticket data in Excel to identify recurring issues and improvement opportunities that support better process efficiencyCollaborate with search and email marketing teams by documenting campaign requirements and translating them into structured request formsCoordinate basic updates for search campaigns and email sends by following documented procedures and escalating non standard requests to specialistsVerify execution status of search and email activities by cross checking logs and confirmations so stakeholders receive timely progress updatesParticipate in knowledge base maintenance by documenting solutions frequently asked questions and standard operating steps for helpdesk processesFollow defined quality guidelines information security practices and company policies while handling customer and campaign related dataAdapt to rotational shifts by planning workload handovers clearly so service continuity and response times remain consistent across all hoursSupport continuous improvement efforts by sharing insights from daily operations and suggesting practical enhancements to workflows tools or templatesEngage with peers and supervisors in regular review meetings to discuss performance tickets at risk and actions that align with company goals and customer needs
Qualifications
Meet basic educational requirements in any discipline with strong interest in operations customer support or digital marketing servicesDemonstrate hands on proficiency in MS Excel including data entry sorting filtering basic formulas and creation of structured templates for reportingApply attention to detail when working with large data sets or campaign parameters so errors are minimized and outputs remain reliableCommunicate clearly in spoken and written form with the ability to explain issues summarize requests and document steps in simple languageShow willingness to learn fundamentals of search campaign management and email marketing concepts to better support specialized teamsExhibit comfort working in office based rotational shifts with the flexibility to manage changing priorities and time sensitive requestsDisplay problem solving mindset by breaking down issues identifying root causes and knowing when to escalate to senior colleagues for resolution
Certifications Required
Any recognized certification in MS Excel or spreadsheet analytics Microsoft Office Specialist Excel preferred
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
