Job Summary
This role focuses on delivering expert policy servicing support for property and casualty insurance operations within a global corporate environment using strong proficiency in MS Office to manage complex data documentation and reporting needs while working from office in night shifts to ensure accurate timely and compliant processing of customer policies and endorsements across regions.
Responsibilities
Deliver accurate policy servicing for property and casualty insurance portfolios by processing endorsements renewals and cancellations with strong attention to detail and compliance requirementsExecute daily policy data updates in core systems using advanced MS Office skills to ensure data integrity and timely availability for business stakeholdersPrepare structured policy documentation and reports by leveraging spreadsheets and word processing tools to support operations audits and client queriesCoordinate with internal operations teams to clarify policy instructions and resolve servicing discrepancies in a timely and professional mannerMaintain thorough records of policy changes and customer interactions in line with regulatory expectations and internal quality standardsReview source documents such as proposals and schedules to validate coverage details and ensure consistency across systems and outputsApply operational guidelines and standard operating procedures to manage queues and meet defined productivity and quality benchmarks in night shift conditionsAnalyze recurring servicing issues and recommend process improvements that enhance accuracy efficiency and customer satisfaction for policy administrationRespond to internal queries on policy servicing by providing clear well documented explanations based on available data and reference materialsSupport service continuity by adhering to work from office schedules and collaborating with colleagues to manage workload peaks and critical cutoffsUtilize spreadsheets to track key metrics for turnaround time and quality to support continuous improvement and management reporting needsValidate premium and limit changes during policy servicing to ensure appropriate reflection in systems and alignment with underwriting instructionsPerform routine quality checks on completed transactions to identify errors and initiate timely corrections before downstream impacts occur
Qualifications
Display proven experience in MS Office with strong skills in spreadsheets word processing and presentations to manage large data sets and produce clear documentationDemonstrate prior experience in insurance operations or similar process driven environments with a focus on accuracy productivity and complianceExhibit familiarity with property and casualty insurance concepts such as coverage types endorsements and renewals as a desirable domain backgroundShow capability to work consistently in night shifts from office while maintaining focus meeting service levels and adhering to organizational policiesCommunicate clearly in written and verbal form to collaborate effectively with cross functional teams and document policy servicing actions comprehensivelyApply analytical thinking to interpret policy information identify anomalies and propose practical resolutions aligned with business objectivesAdapt quickly to new tools workflows and process changes while maintaining high quality and supporting continuous improvement in policy servicing
Certifications Required
Preferred certification in general insurance operations or MS Office productivity such as MOS Associate
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
