About the role
As a Field Services Technician, you will make an impact by providing onsite hands-on technical support — troubleshooting hardware, software, and network issues, supporting end-user devices and infrastructure, and keeping client locations running smoothly. You will work collaboratively with the Service Desk, third-party vendors, and client support organizations to deliver reliable, responsive technical support.
In this role, you will:
- Perform onsite troubleshooting and resolution of hardware, software, and network issues for end-user devices and infrastructure — including MACDs, hardware installs/upgrades, server and storage reboots, and post-deployment validation.
- Provide "Smart Hands & Feet" audio/visual and conference room support, including video endpoints, meeting room panels, and telepresence systems, while coordinating third-party AV installation projects.
- Manage the end-to-end OEM warranty and RMA process — opening trouble tickets, obtaining RMA numbers, packaging and tracking defective parts, and installing repaired or replacement equipment.
- Configure, deploy, and maintain end-user device software and hardware, including OS settings, security/VPN/encryption configurations, patch deployment, and decommissioning of retired equipment.
- Coordinate with the Service Desk, third parties, and client support teams to escalate and resolve tickets, guide end users through issues, and support onboarding and VIP walk-up requests.
What you need to have to be considered
- Hands-on experience troubleshooting and resolving hardware and software issues on end-user devices, printers, and peripherals
- Working knowledge of Windows OS, Microsoft Office, and common end-user software (e.g., Adobe Creative Cloud) in a support environment
- Working knowledge of networking fundamentals, with the ability to support connectivity, VPN, and access-related issues
- Comfort performing physical, onsite work such as device installation, hardware upgrades, equipment/rack surveys, and OEM warranty or RMA coordination
- Strong customer service skills, with the ability to communicate clearly with end users, escalate appropriately, and document work in a ticketing system
These will help you stand out
- Experience supporting audio/visual and video conferencing systems, such as telepresence or meeting room panels
- Familiarity with asset decommissioning and OEM warranty/RMA workflows
- Experience coordinating with third-party vendors or managed service providers
- Familiarity with BIOS/OS configuration and endpoint security tools (encryption, authentication)
- Experience supporting VIP or executive-level end users
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
