About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Description – CMDB & IT Asset Management Administrator (ServiceDesk Plus)
Position Title -CMDB & IT Asset Management Administrator – ManageEngine ServiceDesk Plus
Experience -5–10 Years
Location – Des Moines, IA/Hybrid
Key Responsibilities
CMDB Management
• Administer and maintain the CMDB within ManageEngine ServiceDesk Plus.
• Create and manage Configuration Items (CIs) and CI relationship mapping.
• Ensure data accuracy, integrity, and completeness of CMDB records.
• Maintain logical and physical relationships between:
o Servers
o Network Devices
o Applications
o Databases
o End User Devices
o Cloud Resources
o Business Services
• Perform regular CMDB audits, reconciliation, and validation activities.
• Establish CI lifecycle management standards and governance processes.
________________________________________
IT Asset Management
• Manage the complete lifecycle of IT assets from procurement through retirement.
• Maintain asset inventory records within ServiceDesk Plus.
• Track hardware, software, cloud, and virtual assets.
• Monitor asset utilization, warranty status, ownership, and compliance.
• Ensure asset disposition and retirement processes follow governance standards.
• Support software asset management and license compliance activities.
________________________________________
Discovery & Reconciliation
• Support discovery tool integrations and automated asset population.
• Validate discovered assets against CMDB records.
• Reconcile discrepancies between inventory sources and CMDB.
• Maintain asset normalization standards.
• Develop procedures to prevent duplicate asset creation.
________________________________________
ITSM Process Support
• Support Incident, Problem, Change, Release, and Request Management teams through accurate CMDB data.
• Conduct impact analysis for change requests using CI relationships.
• Assist root cause analysis utilizing service dependency mapping.
• Support Major Incident and Problem Management investigations.
________________________________________
Governance & Compliance
• Define CMDB and Asset Management policies, standards, and procedures.
• Establish configuration baselines and auditing mechanisms.
• Support regulatory, contractual, and internal compliance requirements.
• Participate in customer audits, governance reviews, and operational assessments.
• Produce asset inventory and CMDB compliance reports.
________________________________________
Reporting & Analytics
• Develop dashboards and reports for:
o Asset Inventory
o Asset Lifecycle
o Warranty Compliance
o Software Compliance
o Asset Utilization
o CMDB Accuracy
o Discovery Coverage
o Asset Refresh Requirements
o Configuration Compliance
• Support executive and customer governance reporting requirements.
________________________________________
Required Technical Skills
ServiceDesk Plus
• ManageEngine ServiceDesk Plus
• CMDB Administration
• IT Asset Management Module
• Asset Discovery
• Relationship Mapping
• Service Catalog Integration
• Reporting and Dashboard Creation
ITSM & ITIL Knowledge
• Incident Management
• Problem Management
• Change Management
• Configuration Management
• Asset Management
• Release Management
• Knowledge of ITIL best practices
Infrastructure Knowledge
• Windows Servers
• Linux Servers
• Active Directory
• Network Devices
• Cloud Infrastructure (Azure/AWS)
• Databases
• Storage & Backup
• End User Computing
________________________________________
Preferred Skills
• ServiceDesk Plus Discovery
• Endpoint Central
• SCCM
• Microsoft Intune
• Azure Asset Management
• Power BI Reporting
• SQL
• CMDB Data Modeling
• Asset Reconciliation Tools
Compensation: We are offering between $60,000 – $85,000. Applications will be accepted until Aug 21, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
