About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Job Description – CMDB & IT Asset Management Administrator (ServiceDesk Plus)
Position Title -CMDB & IT Asset Management Administrator – ManageEngine ServiceDesk Plus
Experience -5–10 Years
Location – Des Moines, IA/Hybrid
Key Responsibilities
CMDB Management
• Administer and maintain the CMDB within ManageEngine ServiceDesk Plus.
• Create and manage Configuration Items (CIs) and CI relationship mapping.
• Ensure data accuracy, integrity, and completeness of CMDB records.
• Maintain logical and physical relationships between:
o Servers
o Network Devices
o Applications
o Databases
o End User Devices
o Cloud Resources
o Business Services
• Perform regular CMDB audits, reconciliation, and validation activities.
• Establish CI lifecycle management standards and governance processes.
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IT Asset Management
• Manage the complete lifecycle of IT assets from procurement through retirement.
• Maintain asset inventory records within ServiceDesk Plus.
• Track hardware, software, cloud, and virtual assets.
• Monitor asset utilization, warranty status, ownership, and compliance.
• Ensure asset disposition and retirement processes follow governance standards.
• Support software asset management and license compliance activities.
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Discovery & Reconciliation
• Support discovery tool integrations and automated asset population.
• Validate discovered assets against CMDB records.
• Reconcile discrepancies between inventory sources and CMDB.
• Maintain asset normalization standards.
• Develop procedures to prevent duplicate asset creation.
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ITSM Process Support
• Support Incident, Problem, Change, Release, and Request Management teams through accurate CMDB data.
• Conduct impact analysis for change requests using CI relationships.
• Assist root cause analysis utilizing service dependency mapping.
• Support Major Incident and Problem Management investigations.
________________________________________
Governance & Compliance
• Define CMDB and Asset Management policies, standards, and procedures.
• Establish configuration baselines and auditing mechanisms.
• Support regulatory, contractual, and internal compliance requirements.
• Participate in customer audits, governance reviews, and operational assessments.
• Produce asset inventory and CMDB compliance reports.
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Reporting & Analytics
• Develop dashboards and reports for:
o Asset Inventory
o Asset Lifecycle
o Warranty Compliance
o Software Compliance
o Asset Utilization
o CMDB Accuracy
o Discovery Coverage
o Asset Refresh Requirements
o Configuration Compliance
• Support executive and customer governance reporting requirements.
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Required Technical Skills
ServiceDesk Plus
• ManageEngine ServiceDesk Plus
• CMDB Administration
• IT Asset Management Module
• Asset Discovery
• Relationship Mapping
• Service Catalog Integration
• Reporting and Dashboard Creation
ITSM & ITIL Knowledge
• Incident Management
• Problem Management
• Change Management
• Configuration Management
• Asset Management
• Release Management
• Knowledge of ITIL best practices
Infrastructure Knowledge
• Windows Servers
• Linux Servers
• Active Directory
• Network Devices
• Cloud Infrastructure (Azure/AWS)
• Databases
• Storage & Backup
• End User Computing
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Preferred Skills
• ServiceDesk Plus Discovery
• Endpoint Central
• SCCM
• Microsoft Intune
• Azure Asset Management
• Power BI Reporting
• SQL
• CMDB Data Modeling
• Asset Reconciliation Tools
Compensation: We are offering between $60,000 – $85,000. Applications will be accepted until Aug 21, 2026.Cognizant will only consider applicants for this position who are legally authorized to work in US without requiring employer sponsorship, now or at any time in the future.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Things to know before you apply
- Work authorization: Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
- Accommodations: If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
- AI in hiring: We use artificial intelligence (AI) tools to help us screen and assess applications more efficiently. Our team performs additional human review and ultimately decides who moves forward in our hiring process.
- Open position: Unless otherwise stated, this job posting is for an open position on our team.
- Language proficiency: We ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
- Inclusion: Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
