About the role
As a Workplace Technology Analyst, you will make an impact by delivering front-line desktop support — both face-to-face and remote — to end users at a busy Technology Hub, keeping hardware, software, and communication tools running smoothly in a fast-paced corporate environment. You will be a valued member of the Workplace Technology / Desktop Support team and work collaboratively with Support Analysts located locally and around the globe, the Global Service Desk, and other Resolver Teams.
In this role, you will:
- Provide Level 1/2 desktop support in person and remotely, logging, tracking, and managing Interactions, Incidents, and Service Requests through to closure in partnership with the Global Service Desk and other Resolver Teams
- Install, configure, and support end-user hardware and devices, including mobile devices managed through MDM
- Coordinate with the Hardware Service Provider on hardware failures, replacement parts, and warranty repairs
- Provide hands-and-feet support for remote Resolver Teams and assist with small project/minor demand work such as floor moves, relocations, and reshuffles
- Support events and townhalls using Unified Communications tools (Webex, Microsoft Stream)
What you need to have to be considered
- Strong Level 1/2 desktop support experience, including both face-to-face and remote support
- Strong operating system and application support experience with Windows 10, Windows 11, Microsoft Office 365, SharePoint, OneDrive, Microsoft Teams, and Cisco Webex
- Experience supporting mobility and mobile device management (Apple iOS and Android)
- Strong communication, customer service, analytical, and problem-solving skills
- Good experience with Active Directory, SCCM, hardware asset management, and ITSM tools (ServiceNow desirable)
These will help you stand out
- Experience with Azure and PowerShell
- Experience with Power Query / Power Automate
- Experience supporting OS X (macOS)
- ITIL v4 Foundation certification, CompTIA A+ certification, or a tertiary qualification in Information Technology
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
