Sales Operations Specialist (Remote)
This is a remote position open to any qualified applicant in the United States.
The Sales Operations Specialist is a strategic partner to the sales organization, responsible for the systems, processes, and data infrastructure that enable the team to sell effectively. This role sits at the intersection of sales, operations, and technology — owning reporting and analytics, CRM integrity, SOP governance, and the continuous improvement of the workflows that drive revenue.
Key Responsibilities
• Serve as the operational backbone of the sales team — owning data integrity, CRM hygiene, and the systems and tools that keep the revenue pipeline running smoothly.
• Process and close signed contracts in Salesforce; partner with Operations to communicate net-new business and upsells, ensuring a seamless handoff to the implementation team.
• Design, build, and maintain sales performance reporting and dashboards — delivering actionable insights on pipeline health, quota attainment, and key revenue metrics.
• Manage and govern the SOP repository, ensuring all documentation is current, version-controlled, and accessible; proactively communicate procedural changes to relevant stakeholders.
• Adapt to and operationalize evolving business processes, translating strategy and leadership direction into updated, clearly documented procedures.
• Identify referenceable client accounts upon request to support active sales cycles and go-to-market initiatives.
• Own daily and recurring reporting assignments with consistency and accuracy; surface trends, anomalies, and risks to sales leadership proactively.
• Maintain an organized, structured filing and records system for all sales operations documentation.
Process Improvement & Automation
A core expectation of this role is an active focus on making the sales org more efficient over time:
• Continuously audit existing workflows for inefficiencies, manual bottlenecks, and redundancies — proposing and implementing targeted, scalable solutions.
• Develop and refine Excel-based tools, templates, and dashboards (pivot tables, XLOOKUP, Power Query, macros) that reduce manual effort and accelerate reporting cycles.
• Leverage automation capabilities within Salesforce, Excel, and adjacent platforms (e.g., Power Automate, workflow rules, scheduled reports) to eliminate repetitive tasks and free up capacity.
• Partner with Sales, Operations, and IT to scope, document, and roll out process improvements; ensure changes are adopted effectively and reflected in updated SOPs.
• Track and report the measurable impact of operational improvements to sales leadership.
Requirements
• 3+ years of experience in Sales Operations, Revenue Operations, or a closely related field.
• Deep understanding of sales processes, pipeline management, and CRM best practices.
• Exceptional analytical and problem-solving skills; able to translate data into clear, actionable recommendations.
• Experience owning and managing SOPs — creating, maintaining, versioning, and communicating procedural documentation across teams.
• Proven ability to manage competing priorities and adapt quickly in a fast-moving, evolving environment.
• Advanced proficiency in Microsoft Excel: pivot tables, XLOOKUP/VLOOKUP, dynamic charts, Power Query, and macro development.
• Demonstrated track record of identifying process gaps and driving operational improvements with measurable outcomes.
• Familiarity with automation tools or a strong appetite to learn (e.g., Excel macros, Salesforce workflows, Power Automate).
• Experience with project management tools and cross-functional collaboration.
• Outstanding written and verbal communication skills; able to present findings and recommendations to senior stakeholders.
• Salesforce experience strongly preferred; admin-level knowledge a plus.
What We’re Looking For
We’re looking for a systems thinker and self-starter who takes ownership of the operational foundation that makes a sales team successful. You don’t just execute — you optimize. You ask “why does this work this way?” and then do something about it. You’re as comfortable in a spreadsheet as you are in a cross-functional meeting, and you bring structure, clarity, and momentum to everything you touch.
Salary and Other Compensation:
Applications will be accepted until September 4, 2026.
The annual salary for this position is between $50,000-$55,000 depending on experience and other
qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and
subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Cog2026
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
