IT Program Manager – Client Engagement & Service Delivery
Location: Remote
Employment Type: Full-Time
Job ID: 00070060701
About the role
As an IT Program Manager – Client Engagement & Service Delivery, you will make an impact by leading strategic client engagements and driving the successful delivery of IT and business process services across global teams. You will be a valued member of our Delivery & Transformation team and work closely with client executives, business stakeholders, and offshore delivery teams to ensure operational excellence, service quality, and measurable business outcomes.
In this role, you will:
- Serve as the primary point of contact for client stakeholders, building trusted relationships and ensuring alignment with business objectives.
- Lead large-scale IT and business process services programs, ensuring successful delivery against scope, schedule, budget, quality, and SLA commitments.
- Drive governance activities, including executive reviews, steering committee meetings, operational reviews, and program status reporting.
- Partner with global delivery teams to ensure service excellence, operational efficiency, and continuous improvement.
- Manage program risks, issues, dependencies, and escalations while ensuring timely resolution.
- Oversee financial performance, including forecasting, resource utilization, revenue, and margin management.
- Identify opportunities for process optimization, automation, and service expansion that create business value for clients.
- Lead cross-functional teams and foster a culture of accountability, collaboration, and delivery excellence.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting and may change based on project, business, or client requirements. We will always be clear about role expectations.
What you need to have to be considered
- Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field, or equivalent experience.
- 15+ years of experience in IT services, business process services, or technology consulting environments.
- 5+ years of program management experience leading complex global delivery engagements.
- Experience managing offshore delivery teams, including teams based in India.
- Proven success managing executive client relationships and stakeholder communications.
- Strong experience with program governance, service delivery management, financial oversight, and operational performance management.
- Excellent communication, presentation, negotiation, and leadership skills.
These will help you stand out
- Experience leading large-scale transformation, modernization, or managed services programs.
- Knowledge of service management frameworks and operational excellence methodologies.
- Experience driving automation and continuous improvement initiatives.
- Strong background in resource planning, forecasting, and financial management.
- Experience managing multi-vendor environments and complex delivery ecosystems.
- PMP, Agile, SAFe, ITIL, or related certifications.
Salary and Other Compensation:
Applicants will be accepted till 9/03/2026
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship.
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
The annual salary for this position will be in the range of $142,000 - $162,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
Apply Now!
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コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
