About the role
As a L2 Java Support Engineer, you will make an impact by supporting business-critical transportation applications and ensuring incidents are resolved accurately and within service-level commitments. You will be a valued member of the application support team and work collaboratively with development teams, business users, project stakeholders, and other technical teams.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position in Bentonville, AR. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Important Disclaimers:
**Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.**
**Candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future**
In this role, you will:
- Provide Level 2 production support for Java applications, including weekend and support coverage shifts.
- Analyze, troubleshoot, and resolve application incidents within established service-level agreement timelines.
- Monitor application alerts, investigate technical issues, and coordinate timely corrective actions.
- Lead incident triage calls and engage the appropriate development, infrastructure, cloud, and business teams.
- Perform root cause analysis and partner with development teams to implement permanent solutions for recurring problems.
- Provide clear and timely updates to business users and project stakeholders regarding escalated or business-impacting incidents.
- Develop automation, operational improvements, or workarounds that reduce recurring incidents and ticket volume.
What you need to have to be considered
- 6+ years of experience in Java application development, production support, or a related technical role.
- Strong hands-on experience with Java, Spring Boot, microservices, and SQL.
- Experience analyzing and resolving production incidents in an enterprise application environment.
- Experience troubleshooting cloud-based applications, including reviewing pod logs and performing pod restarts.
- Ability to participate in weekend shifts and support business-critical applications within service-level commitments.
These will help you stand out
- Experience with monitoring and observability tools such as OpenObserve, Splunk, Dynatrace, or Grafana.
- Experience conducting root cause analyses and recommending long-term technical solutions.
- Knowledge of application support automation and techniques for reducing recurring ticket volume.
- Strong communication skills with the ability to provide clear updates during high-impact incidents.
- Experience supporting transportation, logistics, retail, or other high-volume enterprise applications.
We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Salary and Other Compensation:
The annual salary for this position is between $55,000 – $92,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
