L2 Java Support Engineer

About the role

As a L2 Java Support Engineer, you will make an impact by supporting business-critical transportation applications and ensuring incidents are resolved accurately and within service-level commitments. You will be a valued member of the application support team and work collaboratively with development teams, business users, project stakeholders, and other technical teams.

Work model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position in Bentonville, AR. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Important Disclaimers:

**Please note: A few of our roles may require in-person interviews at Cognizant offices or client locations, depending on project or client needs.**

**Candidate must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future**

In this role, you will:

• Provide Level 2 production support for Java applications, including weekend and support coverage shifts.
• Analyze, troubleshoot, and resolve application incidents within established service-level agreement timelines.
• Monitor application alerts, investigate technical issues, and coordinate timely corrective actions.
• Lead incident triage calls and engage the appropriate development, infrastructure, cloud, and business teams.
• Perform root cause analysis and partner with development teams to implement permanent solutions for recurring problems.
• Provide clear and timely updates to business users and project stakeholders regarding escalated or business-impacting incidents.
• Develop automation, operational improvements, or workarounds that reduce recurring incidents and ticket volume.

What you need to have to be considered

• 6+ years of experience in Java application development, production support, or a related technical role.
• Strong hands-on experience with Java, Spring Boot, microservices, and SQL.
• Experience analyzing and resolving production incidents in an enterprise application environment.
• Experience troubleshooting cloud-based applications, including reviewing pod logs and performing pod restarts.
• Ability to participate in weekend shifts and support business-critical applications within service-level commitments.

These will help you stand out

• Experience with monitoring and observability tools such as OpenObserve, Splunk, Dynatrace, or Grafana.
• Experience conducting root cause analyses and recommending long-term technical solutions.
• Knowledge of application support automation and techniques for reducing recurring ticket volume.
• Strong communication skills with the ability to provide clear updates during high-impact incidents.
• Experience supporting transportation, logistics, retail, or other high-volume enterprise applications.

We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Salary and Other Compensation:

The annual salary for this position is between $55,000 – $92,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Acerca de Cognizant  
Cognizant (Nasdaq: CTSH) es un creador de soluciones de IA y proveedor de servicios tecnológicos que conecta la inversión en IA con el valor empresarial mediante el desarrollo de soluciones de IA full‑stack para sus clientes. Su profundo conocimiento de la industria, junto con su experiencia en procesos e ingeniería, permite incorporar el contexto único de cada organización en sistemas tecnológicos que amplifican el potencial humano, generan resultados tangibles y mantienen a las empresas a la vanguardia en un entorno en constante cambio. Más información en cognizant.ai o @cognizant.

Información adicional sobre el empleo
La información sobre la compensación es exacta en la fecha de publicación de este anuncio. Cognizant se reserva el derecho de modificar esta información en cualquier momento, de conformidad con la legislación aplicable.
Es posible que se solicite a los solicitantes que asistan a entrevistas de forma presencial o mediante videoconferencia. Asimismo, durante cada entrevista, los candidatos podrán estar obligados a presentar un documento de identidad válido emitido por el estado o por el gobierno.
Cognizant es un empleador que ofrece igualdad de oportunidades. Su solicitud y candidatura no se evaluarán en función de la raza, el color, el sexo, la religión, el credo, la orientación sexual, la identidad de género, el origen nacional, la discapacidad, la información genética, el embarazo, la condición de veterano ni cualquier otra característica protegida por las leyes federales, estatales o locales.