Senior Quality Specialist
Day-to-day responsibilities may include, but are not limited to:
· Partners with internal teams to ensure that decisions made by Content Review team is being regularly audited for accuracy and that performance feedback is being shared with the responsible teams
· Works closely with Quality Assurance Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and vertical
· As new Content Policies are being developed and prototyped, provides details to local teams around the impact of the policy change on the team’s current work and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content review actually takes place
· Delivers “just-in-time” training to auditors on new or changing Content Policies as well as “refresher” training on existing Content Policy on an as-needed basis
· Actively re-reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies
· Manages investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
· Mentors auditors on the use of audit tools and systems
· Develops process documentation and aggregates feedback about the functionality of audit tools
Projects where Cognizant would position you, will allow you to develop as a specialist decision maker on topics that will be very pertinent global issues around social values, free speech and health and safety. Social media regulation, Online free speech, Internal controls, Support for vulnerable sections of the society, EU policy making, Business process efficiency, project management, Quality improvement – These are some of the qualities and areas of interest we are looking for in our prospective Quality Analysts.
Basic Qualifications:
· Bachelor’s Degree OR High School Diploma plus a minimum of 2 years relevant work experience
· Minimum 1 year of experience within an audit or quality environment performing quality control and quality analysis
· Strong functional experience with Microsoft Excel (PivotTable, charts, statistical functions) required
· Proficiency in Microsoft Word and PowerPoint / Google Slides / Google sheets · Fluency in European Language(s) along with English
Preferred Skills / Experience
· Experience developing and maintaining expertise on corporate policies and/or standards · Knowledge of multi-cultural communications and cultural context in supporting other countries
· Experience assisting with the implementation of complex operational procedures including creation/delivery of classroom-style training and documentation
· Excel, and/or similar data analysis experience
Professional Skills Requirements
· Excellent communication (verbal and written), facilitation and interpersonal skills, including the ability to clearly communicate in a dynamic environment across all levels
· Ability to manage a variety of constituencies with competing priorities, manage multiple tasks simultaneously, and thrive in a complex, fast-paced environment with multiple priorities
· Passion for corporate mission and ensuring a world class user support experience
· Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making
· Quick learner and adaptable to learn new processes, concepts, and skills · Excellent organizational and time management skills
· Results-oriented, self-directed, and inquisitive
· Strong attention to detail coupled with a desire to deliver accurately, efficiently, and to a high standard
· A reliable, proactive approach to entrusted tasks
· Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
· Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment
· Proven track record of collaborating with cross-functional groups to produce results · Passion for social media. Conversant with channels that provide on demand Video
· Neutral mindset to alternative video content that needs classification Must have some inclination/ viewpoint towards any/some of the following:
o Social media regulation
o Online free speech
o Govt regulated Internet controls
o Support for vulnerable sections of the society
o EU policy making
o Business process efficiency
o Project management & Quality Improvement
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
