Quality Review Specialist

Senior Quality Specialist

Day-to-day responsibilities may include, but are not limited to:

· Partners with internal teams to ensure that decisions made by Content Review team is being regularly audited for accuracy and that performance feedback is being shared with the responsible teams

· Works closely with Quality Assurance Leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and vertical

· As new Content Policies are being developed and prototyped, provides details to local teams around the impact of the policy change on the team’s current work and surfaces gaps in knowledge, process, and technology between the intent of the Content Policy and how content review actually takes place

· Delivers “just-in-time” training to auditors on new or changing Content Policies as well as “refresher” training on existing Content Policy on an as-needed basis

· Actively re-reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies

· Manages investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect

· Mentors auditors on the use of audit tools and systems

· Develops process documentation and aggregates feedback about the functionality of audit tools

Projects where Cognizant would position you, will allow you to develop as a specialist decision maker on topics that will be very pertinent global issues around social values, free speech and health and safety. Social media regulation, Online free speech, Internal controls, Support for vulnerable sections of the society, EU policy making, Business process efficiency, project management, Quality improvement – These are some of the qualities and areas of interest we are looking for in our prospective Quality Analysts.

Basic Qualifications:

· Bachelor’s Degree OR High School Diploma plus a minimum of 2 years relevant work experience

· Minimum 1 year of experience within an audit or quality environment performing quality control and quality analysis

· Strong functional experience with Microsoft Excel (PivotTable, charts, statistical functions) required

· Proficiency in Microsoft Word and PowerPoint / Google Slides / Google sheets · Fluency in European Language(s) along with English

Preferred Skills / Experience

· Experience developing and maintaining expertise on corporate policies and/or standards · Knowledge of multi-cultural communications and cultural context in supporting other countries

· Experience assisting with the implementation of complex operational procedures including creation/delivery of classroom-style training and documentation

· Excel, and/or similar data analysis experience

Professional Skills Requirements

· Excellent communication (verbal and written), facilitation and interpersonal skills, including the ability to clearly communicate in a dynamic environment across all levels

· Ability to manage a variety of constituencies with competing priorities, manage multiple tasks simultaneously, and thrive in a complex, fast-paced environment with multiple priorities

· Passion for corporate mission and ensuring a world class user support experience

· Analytical with strong problem-solving and troubleshooting skills and the ability to exercise mature judgment and structured decision-making

· Quick learner and adaptable to learn new processes, concepts, and skills · Excellent organizational and time management skills

· Results-oriented, self-directed, and inquisitive

· Strong attention to detail coupled with a desire to deliver accurately, efficiently, and to a high standard

· A reliable, proactive approach to entrusted tasks

· Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities

· Highly motivated with the ability to thrive in a fast-paced, high energy, and demanding team-oriented environment

· Proven track record of collaborating with cross-functional groups to produce results · Passion for social media. Conversant with channels that provide on demand Video

· Neutral mindset to alternative video content that needs classification Must have some inclination/ viewpoint towards any/some of the following:

o Social media regulation

o Online free speech

o Govt regulated Internet controls

o Support for vulnerable sections of the society

o EU policy making

o Business process efficiency

o Project management & Quality Improvement

À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant. 

À savoir avant de postuler

• Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
• Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
• L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
• Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
• Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
• Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.