About the role
As a Salesforce Functional Architect / Senior Business Architect, you will make an impact by leading end-to-end Salesforce Life Sciences Cloud and Agentforce functional implementations for patient services and support programs within the pharmaceutical, biotech, and healthcare industries. You will be a valued member of the Salesforce Life Sciences consulting team and work collaboratively with client stakeholders, solution architects, developers, QA teams, Salesforce administrators, and global delivery teams across Canada, the United States, and offshore delivery centers.
In this role, you will:
- Lead end-to-end functional workstreams for Salesforce Life Sciences Cloud and Agentforce implementations.
- Conduct discovery workshops, business process assessments, and requirements gathering sessions with client stakeholders.
- Translate business requirements into epics, user stories, acceptance criteria, and functional specifications while driving backlog prioritization and Agile delivery.
- Design and optimize patient support program processes, including patient enrollment, benefits verification, prior authorization, patient assistance programs, case management, care coordination, adverse event reporting, consent management, and patient communications.
- Serve as the functional lead across distributed global delivery teams, ensuring requirement traceability, delivery quality, stakeholder alignment, and successful deployment outcomes.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
- 12-15 years of Life Sciences industry, Salesforce consulting, functional analysis, or business analysis experience.
- Minimum 2+ years of experience working with Salesforce Life Sciences Cloud, Health Cloud, or healthcare-related Salesforce solutions.
- Proven experience delivering Patient Services or Patient Support Program implementations and independently leading client-facing discovery, requirements, and functional design workstreams.
- Strong understanding of Salesforce Life Sciences Cloud, Service Cloud, Health Cloud, Agentforce, and core Salesforce Platform capabilities.
- Experience working within Agile/Scrum delivery models and coordinating onsite, nearshore, and offshore delivery teams across multiple time zones.
- Strong knowledge of pharmaceutical and biotech patient support programs, patient onboarding, hub services, case management, and care coordination processes.
- Excellent facilitation, executive communication, stakeholder management, and workshop leadership skills.
These will help you stand out
- Salesforce Life Sciences Cloud Accreditation or Certification.
- Salesforce Administrator Certification.
- Hands-on Agentforce implementation experience and experience driving AI-assisted patient service operations.
- Experience with integrations involving patient service platforms, call centers, specialty pharmacy workflows, and healthcare ecosystems.
- Exposure to Data Cloud, MuleSoft integrations, omnichannel patient engagement solutions, and AI-enabled Salesforce implementations.
- Experience working with Canadian pharmaceutical or life sciences organizations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Applications will be accepted until 9/15/2026
Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
Salary and Other Compensation
We regularly assess market data to ensure we offer a competitive compensation package for our associates. The base salary for this position ranges between $125,000 – $180,000 CAD per year. Where the successful candidate may fall within the range depends on relevant education, work and/or management experience and other business-related and job-necessary qualifications. This position is also eligible for Cognizant’s discretionary annual performance-based bonus, as well as benefits that support your physical, mental and financial wellbeing.
Disclaimer
The compensation, benefits, and other employment terms described above are accurate as of the date of posting and may be modified in accordance with applicable laws and company policies.
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コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
