IT Support Specialist
Location: Portland, OR (On-site)
*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
About the Role
Hands-on technical support for our Design Studio and Product Validation Engineering (PVE)
teams. This is not a traditional help-desk position. The Design Studio operates a unique
technology environment spanning high-performance Windows and macOS workstations,
networked fabrication and printing equipment, large display systems, and dedicated data
servers, which requires specialized, proactive support beyond standard corporate IT services.
The ideal candidate will serve as the primary IT liaison for these teams: a trusted partner who
understands creative and engineering workflows, advocates for the teams' technology needs
within the broader IT organization, and keeps systems running reliably so designers and
engineers can focus on their work.
Key Responsibilities
• Serve as the dedicated IT liaison and primary point of contact for the Design Studio and Product Validation Engineering (PVE) teams, coordinating with corporate IT and representing specialized technology requirements.
• Provide hands-on technical support for high-performance Windows and macOS workstations, including installation, configuration, troubleshooting, and ongoing operational support.
• Manage end-to-end IT onboarding for new team members, ensuring accounts, hardware, software, and required system access are ready from day one.
• Support the evaluation, approval, and implementation of specialized software and emerging tools, including AI-enabled design and productivity solutions.
• Administer and maintain software licensing, including Autodesk and Adobe products, ensuring assignments and renewals support business requirements.
• Install, configure, and support specialized peripherals and display technologies, including Wacom Cintiq pen displays, monitors, and large-scale video wall systems.
• Provide IT support for network-connected studio equipment, including clay milling machines, 3D printers, and large-format printers, while coordinating with equipment vendors when required.
• Diagnose and resolve network connectivity issues impacting Design Studio/PVE equipment, systems, and technical workflows, coordinating with network and security teams as needed.
• Maintain departmental servers and storage, including access management, backups, and connectivity support.
• Proactively identify recurring technical issues and drive permanent resolutions, providing reliable support that minimizes disruption to design and engineering workflows.
Mandatory Skills
- Desktop support and Engineering 5-8 years
Proficiency in Windows 11, MacOS, M365, Hardware support - Computers and Printers, End User Computing tools
- Server Support 2-3 years
Server administration including User access management, Backup, etc.
- Network 3+ years
Working knowledge of networking fundamentals (TCP/IP, WI-FI, Firewalls)
- ITSM process 3+ years
Service oriented mindset with working knowledge of Incident and Problem management
Preferred Qualifications
• Experience supporting design, engineering, lab, or media production environments
• Experience administering software licenses for creative or engineering suites (e.g.,
Autodesk, Adobe)
• Familiarity with large-format printers (e.g., Canon, HP) and AV/video wall systems
• Certifications such as CompTIA A+, Network+, or Apple Certified Support Professional
• Interest in or experience with AI-assisted tools in a corporate environment
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
