Job Summary
Client Relationship Manager role in a multinational organization focused on building strategic business relationships and maximizing value from key client accounts. The role requires deep expertise in business relationship management and a strong understanding of sales and marketing domains. The manager will drive client satisfaction long term partnership growth and alignment with enterprise objectives in a hybrid day shift environment.
Responsibilities
- Drive strategic client engagement activities that strengthen long term relationships and ensure alignment between client business objectives and the enterprise value proposition in a hybrid work environment.
- Manage complex client account portfolios by coordinating cross functional teams to deliver consistent service quality and measurable business outcomes that enhance client satisfaction.
- Partner with clients to identify emerging business needs and design tailored solutions leveraging business relationship management practices that support growth and operational efficiency.
- Coordinate regular client review meetings to analyze performance metrics identify improvement areas and agree on prioritized action plans that sustain continuous value delivery.
- Facilitate resolution of client issues by collaborating with internal stakeholders to analyze root causes and implement corrective actions that prevent recurrence and protect business trust.
- Develop relationship strategies for key accounts by mapping stakeholder interests defining engagement plans and monitoring progress toward shared commercial and operational goals.
- Guide internal teams on client expectations by translating business requirements into clear deliverables and timelines ensuring that commitments are realistic achievable and aligned with organizational standards.
- Analyze client business processes and market dynamics to propose enhancements that use business relationship management insights to strengthen competitiveness and support revenue growth.
- Coordinate contract renewals and scope extensions with appropriate internal functions ensuring that terms reflect mutual value risk awareness and transparent performance measures.
- Maintain accurate client documentation including meeting outcomes opportunity registers and risk logs to provide reliable information for decision making and forecasting.
- Collaborate with sales and marketing teams where relevant to support targeted campaigns account based initiatives and solution positioning that resonate with client priorities and industry trends.
- Monitor account health indicators such as satisfaction scores retention levels and revenue performance to identify early warning signals and trigger proactive engagement actions.
- Promote shared learning between client facing teams by capturing best practices success stories and lessons learned that improve future engagements and support organizational excellence.
Qualifications
- Demonstrate extensive experience in business relationship management with a proven history of managing complex client accounts and translating relationship strategies into measurable business results.
- Possess strong ability to understand client business models processes and performance drivers and to articulate how enterprise solutions can address strategic and operational objectives.
- Apply solid communication and negotiation skills to manage stakeholder expectations influence decisions and build trust across diverse client and internal groups.
- Bring working knowledge of sales and marketing practices as a beneficial domain capability enabling informed discussions on go to market approaches and customer engagement strategies.
- Utilize advanced analytical skills to interpret financial operational and satisfaction data supporting recommendations that optimize account value and risk management.
- Operate comfortably in a hybrid work model using collaboration tools and structured routines to maintain consistent engagement with clients and internal stakeholders in a day shift setting.
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
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