Client Relationship Manager

Job Summary

Client Relationship Manager role in a multinational organization focused on building strategic business relationships and maximizing value from key client accounts. The role requires deep expertise in business relationship management and a strong understanding of sales and marketing domains. The manager will drive client satisfaction long term partnership growth and alignment with enterprise objectives in a hybrid day shift environment.

Responsibilities

• Drive strategic client engagement activities that strengthen long term relationships and ensure alignment between client business objectives and the enterprise value proposition in a hybrid work environment.
• Manage complex client account portfolios by coordinating cross functional teams to deliver consistent service quality and measurable business outcomes that enhance client satisfaction.
• Partner with clients to identify emerging business needs and design tailored solutions leveraging business relationship management practices that support growth and operational efficiency.
• Coordinate regular client review meetings to analyze performance metrics identify improvement areas and agree on prioritized action plans that sustain continuous value delivery.
• Facilitate resolution of client issues by collaborating with internal stakeholders to analyze root causes and implement corrective actions that prevent recurrence and protect business trust.
• Develop relationship strategies for key accounts by mapping stakeholder interests defining engagement plans and monitoring progress toward shared commercial and operational goals.
• Guide internal teams on client expectations by translating business requirements into clear deliverables and timelines ensuring that commitments are realistic achievable and aligned with organizational standards.
• Analyze client business processes and market dynamics to propose enhancements that use business relationship management insights to strengthen competitiveness and support revenue growth.
• Coordinate contract renewals and scope extensions with appropriate internal functions ensuring that terms reflect mutual value risk awareness and transparent performance measures.
• Maintain accurate client documentation including meeting outcomes opportunity registers and risk logs to provide reliable information for decision making and forecasting.
• Collaborate with sales and marketing teams where relevant to support targeted campaigns account based initiatives and solution positioning that resonate with client priorities and industry trends.
• Monitor account health indicators such as satisfaction scores retention levels and revenue performance to identify early warning signals and trigger proactive engagement actions.
• Promote shared learning between client facing teams by capturing best practices success stories and lessons learned that improve future engagements and support organizational excellence.

Qualifications

• Demonstrate extensive experience in business relationship management with a proven history of managing complex client accounts and translating relationship strategies into measurable business results.
• Possess strong ability to understand client business models processes and performance drivers and to articulate how enterprise solutions can address strategic and operational objectives.
• Apply solid communication and negotiation skills to manage stakeholder expectations influence decisions and build trust across diverse client and internal groups.
• Bring working knowledge of sales and marketing practices as a beneficial domain capability enabling informed discussions on go to market approaches and customer engagement strategies.
• Utilize advanced analytical skills to interpret financial operational and satisfaction data supporting recommendations that optimize account value and risk management.
• Operate comfortably in a hybrid work model using collaboration tools and structured routines to maintain consistent engagement with clients and internal stakeholders in a day shift setting.

À savoir avant de postuler

• Autorisation de travail: Cognizant ne prendra en considération que les candidats à ce poste qui sont légalement autorisés à travailler au Canada sans avoir besoin d'un parrainage de l'employeur, aujourd'hui ou à l'avenir.
• Mesures d’adaptation: Si vous avez un handicap qui nécessite des mesures d’adaptation raisonnable pour effectuer une recherche d’emploi ou poser une candidature, veuillez envoyer un courriel à [email protected] avec votre demande et vos coordonnées.
• L’IA dans notre processus de recrutement: Nous utilisons des outils d'intelligence artificielle (IA) pour trier et évaluer les candidatures efficacement. Notre équipe examine ensuite les candidatures et décide qui passe à l’étape suivante.
• Poste à pourvoir: Sauf indication contraire, ce poste est actuellement vacant et nous cherchons à le pourvoir.
• Exigences linguistiques: Nous demandons à tous les candidats de posséder une connaissance de base de l’anglais afin de faciliter les communications internes. Pour les postes au Québec, la capacité à communiquer efficacement en anglais est requise car vous fournirez des services à et collaborerez avec des parties prenantes anglophones situées hors de la province.
• Inclusion: Cognizant est un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Votre candidature et votre dossier ne seront pas examinés en fonction de la race, de la couleur, du sexe, de la religion, des croyances, de l'orientation sexuelle, de l'identité de genre, de l'origine nationale, du handicap, des renseignements génétiques, de la grossesse, du statut d'ancien combattant ou de toute autre caractéristique protégée par les lois fédérales, provinciales ou locales.

À propos de Cognizant
Cognizant (NASDAQ: CTSH) est un AI Builder et une entreprise de services numériques (ESN) élaborant des solutions complètes d’IA maximisant les investissements pour des résultats concrets. Sa profonde expertise des métiers, des processus et des technologies lui permet d’intégrer dans les systèmes technologiques le contexte unique de chaque organisation de l’ingénierie à la production à l’échelle. Son objectif: améliorer l’efficacité des équipes, créer de la valeur et permettre aux grandes entreprises de rester performantes dans un monde qui évolue rapidement. Pour en savoir plus: cognizant.ai ou @cognizant.