Job Summary
Service Delivery Lead with strong Site Reliability Engineering expertise will drive reliable hybrid day shift operations for enterprise clients in industrial manufacturing and automotive domains. The role focuses on ensuring high availability of services optimizing performance orchestrating SRE practices and aligning delivery outcomes with business goals while maintaining excellent communication in English.
Responsibilities
- Lead end to end service delivery for critical SRE driven platforms by ensuring consistent adherence to defined service levels and operational standards and by coordinating hybrid working activities across onsite and remote teams to maintain reliable day shift operations
- Oversee reliability engineering practices across production environments by applying SRE principles such as observability incident response and service health reviews and by aligning support workflows with client expectations in industrial manufacturing and automotive contexts
- Provide structured incident management for high impact service disruptions by organizing rapid triage engaging appropriate technical stakeholders and driving clear escalation paths to minimize downtime and protect business continuity
- Drive continuous improvement of reliability and performance by analyzing operational metrics facilitating blameless reviews and prioritizing corrective actions that improve resilience capacity planning and customer satisfaction
- Coordinate change management processes for application and infrastructure updates by validating readiness assessing risk and ensuring controlled rollout so that changes do not compromise availability or degrade service performance
- Monitor service health through dashboards alerts and logs by interpreting trends identifying early warning signals and ensuring timely responses that prevent potential failures in production and supporting smooth hybrid work collaboration
- Collaborate with SRE engineers development teams and operations groups by facilitating clear communication clarifying technical requirements and aligning priorities so that delivery activities remain focused on measurable outcomes and agreed objectives
- Manage stakeholder expectations by providing transparent service updates communicating risk and mitigation plans and ensuring that commitments regarding reliability performance and support coverage are consistently met
- Guide adoption of automation and tooling for repetitive operational tasks by encouraging infrastructure as code practices standardized runbooks and self service mechanisms that reduce manual effort and improve consistency of service delivery
- Support alignment of service delivery with industrial manufacturing and automotive domain needs by understanding production lifecycles regulatory constraints and safety considerations and by translating these into practical reliability requirements for systems and processes
- Ensure adherence to company policies and compliance standards by enforcing secure handling of operational data following documented procedures and maintaining auditable records of incidents changes and service reviews
- Coordinate hybrid work routines for the delivery team by structuring clear communication channels defining documentation practices and ensuring coverage during the day shift without requiring travel while supporting inclusive and collaborative ways of working
- Promote a culture of reliability and operational excellence by encouraging knowledge sharing maintaining accessible documentation and highlighting how high quality service delivery contributes to client efficiency sustainability and broader societal trust in industrial systems
Qualifications
- Demonstrate practical experience in Site Reliability Engineering by applying monitoring alerting capacity management and incident response methods in real world production environments with a focus on measurable reliability outcomes
- Possess strong skills in designing and implementing observability solutions using logging metrics and tracing tools that enable data driven decisions and support continuous improvement of service performance and stability
- Bring hands on experience with automation and scripting in SRE contexts using industry standard tools and practices to streamline deployments reduce repetitive manual activities and enhance consistency across hybrid day shift operations
- Apply sound knowledge of reliability design concepts such as error budgets service level objectives redundancy and failover strategies to create robust and maintainable systems that meet agreed business priorities
- Utilize domain exposure in industrial manufacturing or automotive industry to interpret production constraints operational safety needs and regulatory considerations and to translate these into relevant reliability and service requirements
- Communicate effectively in English in both written and spoken forms by preparing clear status reports documenting incidents and collaborating with multidisciplinary stakeholders to ensure shared understanding of service commitments and outcomes
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
