German speaking Senior Team Leader
Location: Budapest, Hungary
Job Type: Full time
Working model: Hybrid
About Cognizant: Cognizant is a global leader in technology and consulting services, dedicated to helping businesses transform and innovate. We are committed to fostering a diverse and inclusive workplace where every employee can thrive.
We are looking for a Senior Team Leader who will ensure exceptional customer experience by driving quality standards and managing day-to-day team operations. This role requires strong leadership, performance management, and the ability to foster continuous improvement.
Key Responsibilities:
• Manage daily operations and ensure adherence to KPIs and schedules.
• Drive quality and customer satisfaction through effective floor management.
• Build strong relationships with internal support groups and external stakeholders.
• Monitor team performance, provide feedback, and maintain morale.
• Prepare and communicate team scorecards and reports (daily/weekly/monthly).
• Handle escalated customer complaints and ensure timely resolution.
• Conduct team meetings, huddle, and maintain clear communication.
• Participate in hiring, training, and retention strategies.
• Ensure compliance with Cognizant policies and project requirements.
• Support business continuity plans and strategic initiatives.
• Represent team performance in client meetings and operational calls.
Qualifications requested:
• Education: Any graduate
• Languages: Fluency in English and German (equivalent skill level with C1 certificate).
• Minimum 5+ years of relevant work experience in SERVICE DESK
• At least 12 months in a Team Leader role in an IT SERVICE DESK ENVIRONMENT
Required Skills are:
• Strong leadership and people management skills.
• Excellent communication and problem-solving abilities.
• Ability to manage performance, scheduling, and operational KPIs.
• Proficiency in reporting and data analysis.
• Customer-centric mindset with a focus on continuous improvement.
Why Join Us:
• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
• Opportunities for professional growth and development
• Collaborative and innovative work environment
• Commitment to diversity and inclusion
• Multilingual environment
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
• Easy to access location and modern office building
• Reimbursable language courses
• Team events and Company events
• High value awards and recognitions, annual bonus for top performers, and annual salary review
CogHU103
コグニザントについて
コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.ai をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
