Manual QA engineer
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world.
This role is part of Cognizant IOA (Intelligent Operations and Automation), the division leading the transformation from traditional BPO to AI-powered operations. We combine human expertise with intelligent automation, ML operations, and digital experience solutions to help technology and digital-native companies build smarter, more adaptive operating models.
What is the opportunity?
We are looking for a Manual QA Engineer to join our fast-growing Delivery Team. Our team builds and validates automation agents and intelligent workflows across multiple customer environments. You will support the quality of AI and non-AI agents used in real-world business processes, from browser automation to system integrations.
You will work closely with developers, business analysts, and customers to test newly created agents, guide clients during test sessions, provide Level 1 support, and ensure our delivery maintains the highest quality standards.
Speed is essential for us — we adapt to new AI advancements in days, and every customer engagement brings new workflows and domains. If you enjoy variety, customer interaction, and being the quality gatekeeper for innovative automation solutions, this is the perfect moment to join.
What will you be doing?
Your day-to-day responsibilities:
Perform manual testing of automation agents and end-to-end workflows
Review functional requirements and create clear, structured test cases
Execute test sessions directly with customers, assisting them during validation
Provide Level 1 support, identifying issues, answering questions, and escalating appropriately
Identify, document, and track defects with precise reproduction details
Support regression testing and validation before go live.
Collaborate closely with developers, business analysts, and product teams
Contribute to continuous quality improvement across the Delivery practice
You will know you’re successful if:
You independently execute testing cycles that deliver reliable, high-quality agents to customers
You maintain outstanding standards in documentation, clarity of communication, and defect reporting
Customers feel supported, well-guided, and confident during test sessions
What makes you a great fit
Must have:
Excellent English (C1+) with exceptional written and verbal communication
prior experience as a Manual QA in an Agile environment
Strong understanding of QA methodologies, test case design, and defect management
Ability to work independently and take ownership of testing deliverables
High attention to detail and strong analytical thinking
Comfortable interacting directly with customers in testing and support contexts
Nice to have:
Experience testing browser-based workflows
Familiarity with automation concepts, RPA, or scripting
Understanding of REST APIs or system integrations
Interest in AI agents and prompt engineering
Exposure to continuous testing or CI/CD pipelines
Why join us?
Work on the cutting edge of AI powered automation and intelligent agents
Tackle challenging quality problems in a high ownership environment
Join a diverse and internationally distributed team (15+ nationalities across 10+ countries)
Remote-first setup with optional access to one of our 13 offices in India
Flexible working hours
Collaborative, pragmatic engineering culture focused on outcomes
Be part of a fast-growing division within Cognizant, with global visibility and strong career growth opportunities.
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。