Manual QA engineer
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world.
This role is part of Cognizant IOA (Intelligent Operations and Automation), the division leading the transformation from traditional BPO to AI-powered operations. We combine human expertise with intelligent automation, ML operations, and digital experience solutions to help technology and digital-native companies build smarter, more adaptive operating models.
What is the opportunity?
We are looking for a Manual QA Engineer to join our fast-growing Delivery Team. Our team builds and validates automation agents and intelligent workflows across multiple customer environments. You will support the quality of AI and non-AI agents used in real-world business processes, from browser automation to system integrations.
You will work closely with developers, business analysts, and customers to test newly created agents, guide clients during test sessions, provide Level 1 support, and ensure our delivery maintains the highest quality standards.
Speed is essential for us — we adapt to new AI advancements in days, and every customer engagement brings new workflows and domains. If you enjoy variety, customer interaction, and being the quality gatekeeper for innovative automation solutions, this is the perfect moment to join.
What will you be doing?
Your day-to-day responsibilities:
Perform manual testing of automation agents and end-to-end workflows
Review functional requirements and create clear, structured test cases
Execute test sessions directly with customers, assisting them during validation
Provide Level 1 support, identifying issues, answering questions, and escalating appropriately
Identify, document, and track defects with precise reproduction details
Support regression testing and validation before go live.
Collaborate closely with developers, business analysts, and product teams
Contribute to continuous quality improvement across the Delivery practice
You will know you’re successful if:
You independently execute testing cycles that deliver reliable, high-quality agents to customers
You maintain outstanding standards in documentation, clarity of communication, and defect reporting
Customers feel supported, well-guided, and confident during test sessions
What makes you a great fit
Must have:
Excellent English (C1+) with exceptional written and verbal communication
prior experience as a Manual QA in an Agile environment
Strong understanding of QA methodologies, test case design, and defect management
Ability to work independently and take ownership of testing deliverables
High attention to detail and strong analytical thinking
Comfortable interacting directly with customers in testing and support contexts
Nice to have:
Experience testing browser-based workflows
Familiarity with automation concepts, RPA, or scripting
Understanding of REST APIs or system integrations
Interest in AI agents and prompt engineering
Exposure to continuous testing or CI/CD pipelines
Why join us?
Work on the cutting edge of AI powered automation and intelligent agents
Tackle challenging quality problems in a high ownership environment
Join a diverse and internationally distributed team (15+ nationalities across 10+ countries)
Remote-first setup with optional access to one of our 13 offices in India
Flexible working hours
Collaborative, pragmatic engineering culture focused on outcomes
Be part of a fast-growing division within Cognizant, with global visibility and strong career growth opportunities.
De Cognizant Community
We zijn een team dat elkaar helpt om doelen te bereiken op het hoogste niveau. Zonder ons team zouden we niet in staat zijn om de huidige energieke, samenwerkende en inclusieve werkomgeving te behouden. Een omgeving gericht om iedereen te laten slagen.
- Cognizant is een globale community van 300.000+ collega’s
- We dromen niet alleen van een betere wereld, wij helpen het te maken
- We zorgen voor onze mensen, de klanten, het bedrijf, de community en het klimaat door te doen wat goed is
- We zetten in op een innovatieve omgeving waar je zelf kan bouwen aan een carriere pad dat bij jou past.
Over ons
Cognizant (NASDAQ: CTSH) is een bouwer van AI-oplossingen en een leverancier van technologiediensten. Wij slaan de brug tussen AI-investeringen en ondernemingswaarde door het bouwen van full-stack AI-oplossingen voor onze klanten. Onze diepgaande kennis van sectoren, processen en engineering stelt ons in staat om de unieke context van een organisatie te verankeren in technologische systemen. Deze systemen versterken het menselijk potentieel, realiseren tastbaar rendement en geven wereldwijde ondernemingen een voorsprong in een snel veranderende wereld. Ontdek hoe op www.cognizant.com of @cognizant.
Cognizant is een werkgever die gelijke kansen biedt. Uw sollicitatie en kandidatuur worden niet in overweging genomen op basis van ras, huidskleur, geslacht, religie, geloofsovertuiging, seksuele geaardheid, genderidentiteit, nationale afkomst, handicap, genetische informatie, zwangerschap, veteranenstatus of enig ander kenmerk dat beschermd wordt door federale, staats- of lokale wetgeving.
Disclaimer:
De informatie omtrent compensatie is accuraat ten tijde van deze posting. Cognizant heeft het recht om deze informatie aan te passen. Met lokale wetgeving in achtneming.