Job Summary
The Infra Architect role involves designing and implementing robust infrastructure solutions ensuring seamless integration of AI-enabled technologies and optimizing service management processes. The candidate will contribute to enhancing operational efficiency and delivering innovative solutions in a hybrid work environment.
Responsibilities
- Design and implement scalable infrastructure solutions that align with organizational goals and industry standards.
- Collaborate with cross-functional teams to integrate AI-enabled chatbot technologies into existing systems for improved user interaction.
- Develop and oversee Change Lifecycle Management processes to ensure smooth transitions and minimize disruptions.
- Optimize networking solutions to enhance connectivity reliability and security across the organization.
- Manage incident resolution processes to ensure timely identification and resolution of issues minimizing impact on operations.
- Provide strategic guidance and support for Service Desk operations to enhance user experience and service delivery.
- Implement and maintain ServiceNow solutions to streamline IT service management processes and improve efficiency.
- Conduct regular assessments of infrastructure performance and recommend improvements to meet evolving business needs.
- Ensure compliance with organizational policies and industry regulations in all infrastructure-related activities.
- Collaborate with stakeholders to understand requirements and deliver tailored solutions that address specific business challenges.
- Monitor emerging technologies and trends to identify opportunities for innovation and improvement in infrastructure design.
- Develop documentation and training materials to support the adoption and maintenance of implemented solutions.
- Foster a culture of continuous improvement by identifying areas for optimization and implementing best practices.
Qualifications
- Possess extensive experience in Change Lifecycle Management demonstrating the ability to manage transitions effectively.
- Have a strong background in AI-enabled chatbot technologies showcasing expertise in enhancing user interactions.
- Exhibit proficiency in networking with a focus on designing secure and reliable connectivity solutions.
- Demonstrate hands-on experience in incident management ensuring timely resolution of issues to minimize operational impact.
- Show expertise in Service Desk operations emphasizing user-centric service delivery and support.
- Have a solid understanding of ServiceNow with a proven track record of implementing and maintaining IT service management solutions.
- Experience in the Media and Entertainment domain is highly desirable providing insights into industry-specific challenges and solutions.
- Display excellent problem-solving skills with the ability to analyze complex scenarios and deliver effective solutions.
- Possess strong communication and collaboration skills to work effectively with diverse teams and stakeholders.
- Demonstrate adaptability and a proactive approach to addressing evolving business needs and technological advancements.
- Showcase a commitment to continuous learning and staying updated on emerging technologies and industry trends.
- Exhibit attention to detail and a focus on delivering high-quality solutions that align with organizational objectives.
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
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