Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.). Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and we are among the top performing and fastest growing companies in the world.
Responsibilities :
Cognizant is seeking an experienced Data Services Operations Manager to support a major healthcare payer in California. The candidate will oversee end-to-end on-premises data platform stability, lead a 30+ member onshore-offshore delivery team, and ensure high-quality, SLA-driven data operations across enterprise reporting and business-critical data services. The ideal candidate brings strong healthcare data operations experience, proven delivery governance skills, and hands-on expertise in Informatica and Netezza environments.
Key Responsibilities
- Own production support and operational stability of the enterprise on-prem data platform, including ETL pipelines (Informatica) and Netezza data warehouse environments.
- Lead and coordinate a 30+ member onshore-offshore delivery team; manage work allocation, delivery governance, and cross-time-zone collaboration.
- Drive incident management, root cause analysis, and resolution of production data issues with full accountability for SLA adherence and business continuity.
- Partner with BA, Dev, QA, and Operations teams across the full SDLC — from requirements through UAT and production deployment in an Agile delivery model.
- Identify process gaps, data quality risks, and design flaws early; implement corrective actions to protect project timelines and client reputation.
- Manage stakeholder communication with directors and client leadership; maintain high client satisfaction through regular Weekly status review (WSR), MSP (managed service program), and QBR (Quarterly business review) engagements.
- Champion delivery automation, defect prevention, and continuous improvement initiatives to reduce support ticket volume and regression effort.
Required Skills & Qualifications
- 12+ years of experience spanning data operations, ETL development, delivery management, and QA leadership across the full SDLC.
- Hands-on experience with Informatica PowerCenter and IBM Netezza in enterprise production environments.
- Proven track record managing large onshore-offshore teams (20–30+ members) in multi-vendor, multi-environment programs.
- Healthcare payer domain experience (member, claims, eligibility, provider data) strongly preferred; Life Sciences background also considered.
- Strong SQL proficiency; experience with Teradata, Oracle, or MySQL in high-volume data platforms.
- Familiarity with Agile/SAFe delivery frameworks, project governance tools (JIRA, TFS), and reporting platforms (Tableau, MicroStrategy, Business Objects).
- Excellent stakeholder management and communication skills; demonstrated ability to achieve high client satisfaction (4.5+/5) and client retention.
- Bachelor's degree in Computer Science, Engineering, or related field; Agile or Scrum certification is a plus.
Application Accepted: 4/30/2026
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。