Data Services Operations Manager

Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.). Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and we are among the top performing and fastest growing companies in the world.

Responsibilities :

Cognizant is seeking an experienced Data Services Operations Manager to support a major healthcare payer in California. The candidate will oversee end-to-end on-premises data platform stability, lead a 30+ member onshore-offshore delivery team, and ensure high-quality, SLA-driven data operations across enterprise reporting and business-critical data services. The ideal candidate brings strong healthcare data operations experience, proven delivery governance skills, and hands-on expertise in Informatica and Netezza environments.

Key Responsibilities

• Own production support and operational stability of the enterprise on-prem data platform, including ETL pipelines (Informatica) and Netezza data warehouse environments.
• Lead and coordinate a 30+ member onshore-offshore delivery team; manage work allocation, delivery governance, and cross-time-zone collaboration.
• Drive incident management, root cause analysis, and resolution of production data issues with full accountability for SLA adherence and business continuity.
• Partner with BA, Dev, QA, and Operations teams across the full SDLC — from requirements through UAT and production deployment in an Agile delivery model.
• Identify process gaps, data quality risks, and design flaws early; implement corrective actions to protect project timelines and client reputation.
• Manage stakeholder communication with directors and client leadership; maintain high client satisfaction through regular Weekly status review (WSR), MSP (managed service program), and QBR (Quarterly business review) engagements.
• Champion delivery automation, defect prevention, and continuous improvement initiatives to reduce support ticket volume and regression effort.

Required Skills & Qualifications

• 12+ years of experience spanning data operations, ETL development, delivery management, and QA leadership across the full SDLC.
• Hands-on experience with Informatica PowerCenter and IBM Netezza in enterprise production environments.
• Proven track record managing large onshore-offshore teams (20–30+ members) in multi-vendor, multi-environment programs.
• Healthcare payer domain experience (member, claims, eligibility, provider data) strongly preferred; Life Sciences background also considered.
• Strong SQL proficiency; experience with Teradata, Oracle, or MySQL in high-volume data platforms.
• Familiarity with Agile/SAFe delivery frameworks, project governance tools (JIRA, TFS), and reporting platforms (Tableau, MicroStrategy, Business Objects).
• Excellent stakeholder management and communication skills; demonstrated ability to achieve high client satisfaction (4.5+/5) and client retention.
• Bachelor's degree in Computer Science, Engineering, or related field; Agile or Scrum certification is a plus.

Application Accepted: 4/30/2026

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.

If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!

#LI-AV1#CB#Ind123

A comunidade Cognizant:

Somos uma equipe de alto calibre que aprecia e apoia uns aos outros. Nosso pessoal defende um local de trabalho enérgico, colaborativo e inclusivo, onde todos possam prosperar.

• A Cognizant é uma comunidade global com mais de 300,000 funcionários em todo o mundo.
• Não sonhamos apenas com um caminho melhor – nós fazemos acontecer.
• Cuidamos de nossas pessoas, clientes, empresa, comunidades e clima fazendo o que é certo.
• Promovemos um ambiente inovador onde você pode construir o plano de carreira certo para você.

Quem somos:

Cognizant (NASDAQ: CTSH) é uma construtora de IA e fornecedora de serviços de tecnologia, criando a ponte entre o investimento em IA e o valor para as empresas por meio do desenvolvimento de soluções de IA completas para nossos clientes. Nossa profunda experiência em setores, processos e engenharia nos permite incorporar o contexto único de cada organização em sistemas tecnológicos que potencializam a capacidade humana, geram retornos concretos e mantêm empresas globais à frente em um mundo em rápida transformação. Saiba mais em www.cognizant.com ou @cognizant.

A Cognizant é uma empregadora que investe em equidade. Sua candidatura não será pautada em raça, cor, gênero, sexualidade, credo, origem, deficiência, gravidez ou qualquer outra característica protegida pelas leis brasileiras.

Disclaimer: 

As informações de compensação são precisas a partir da data desta publicação. A Cognizant se reserva o direito de modificar essas informações a qualquer momento, sujeito à lei aplicável.

Os candidatos podem ser obrigados a comparecer a entrevistas presenciais ou por videoconferência. Além disso, os candidatos podem ser obrigados a apresentar seu documento de identificação emitido pelo estado ou governo atual durante cada entrevista.

Embora nosso sistema permita a candidatura em todos os idiomas, o(s) idioma(s) e o(s) nível(is) de proficiência exigidos para o trabalho variam. No entanto, é necessário um nível básico de inglês para fins de comunicação em toda a empresa.

Se você tem uma deficiência que requer adaptações razoáveis para procurar uma vaga de emprego ou enviar uma candidatura, envie um e-mail para [email protected] com sua solicitação e informações de contato.