Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.). Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and we are among the top performing and fastest growing companies in the world.
Responsibilities :
Cognizant is seeking an experienced Data Services Operations Manager to support a major healthcare payer in California. The candidate will oversee end-to-end on-premises data platform stability, lead a 30+ member onshore-offshore delivery team, and ensure high-quality, SLA-driven data operations across enterprise reporting and business-critical data services. The ideal candidate brings strong healthcare data operations experience, proven delivery governance skills, and hands-on expertise in Informatica and Netezza environments.
Key Responsibilities
- Own production support and operational stability of the enterprise on-prem data platform, including ETL pipelines (Informatica) and Netezza data warehouse environments.
- Lead and coordinate a 30+ member onshore-offshore delivery team; manage work allocation, delivery governance, and cross-time-zone collaboration.
- Drive incident management, root cause analysis, and resolution of production data issues with full accountability for SLA adherence and business continuity.
- Partner with BA, Dev, QA, and Operations teams across the full SDLC — from requirements through UAT and production deployment in an Agile delivery model.
- Identify process gaps, data quality risks, and design flaws early; implement corrective actions to protect project timelines and client reputation.
- Manage stakeholder communication with directors and client leadership; maintain high client satisfaction through regular Weekly status review (WSR), MSP (managed service program), and QBR (Quarterly business review) engagements.
- Champion delivery automation, defect prevention, and continuous improvement initiatives to reduce support ticket volume and regression effort.
Required Skills & Qualifications
- 12+ years of experience spanning data operations, ETL development, delivery management, and QA leadership across the full SDLC.
- Hands-on experience with Informatica PowerCenter and IBM Netezza in enterprise production environments.
- Proven track record managing large onshore-offshore teams (20–30+ members) in multi-vendor, multi-environment programs.
- Healthcare payer domain experience (member, claims, eligibility, provider data) strongly preferred; Life Sciences background also considered.
- Strong SQL proficiency; experience with Teradata, Oracle, or MySQL in high-volume data platforms.
- Familiarity with Agile/SAFe delivery frameworks, project governance tools (JIRA, TFS), and reporting platforms (Tableau, MicroStrategy, Business Objects).
- Excellent stakeholder management and communication skills; demonstrated ability to achieve high client satisfaction (4.5+/5) and client retention.
- Bachelor's degree in Computer Science, Engineering, or related field; Agile or Scrum certification is a plus.
Application Accepted: 4/30/2026
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Our strength is built on our ability to work together. Our diverse backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, creativity, productivity, and helps us build better solutions for our clients. We want someone who thrives in this setting and is inspired to craft meaningful solutions through true collaboration.
If you are content with ambiguity, excited by change, and excel through autonomy, we’d love to hear from you!
What we offer
- The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
- Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
- The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
- A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
- Flexible health and financial benefits to support you and your eligible dependents—from day one.
- True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.
About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.
Other employment-related information
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.
Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you’ll deliver services to and collaborate with stakeholders outside the province who may not speak French.
