We are seeking a skilled Desktop Support Engineer with strong experience in Windows imaging, OS deployment (OSD), SCCM, and application packaging. The candidate will be responsible for desktop lifecycle management, incident resolution, and end-user support while ensuring efficient operation of endpoint systems and infrastructure.
Key Responsibilities
- Own and manage the engineering of Windows images for desktops, laptops, and tablets
- To Perform OS deployment (OSD) using SCCM/MDT tools
- Manage software installation, upgrades, and rollouts across enterprise endpoints
- Ensure standardization and compliance of desktop builds
- Perform application packaging, testing, and deployment using SCCM
- Manage software distribution, patching, and updates
- Troubleshoot SCCM-related issues impacting deployments
- Provide incident resolution via phone, service desk tools, or desk-side support
- Diagnose and resolve hardware and software issues efficiently
- Ensure timely resolution within defined SLAs
- Log, track, and update tickets through ticketing tools and service management systems
- Maintain overall understanding of desktop services and supporting infrastructure
- Support enterprise tools including remote support utilities and endpoint security (e.g., SEP)
- Monitor system performance and recommend improvements
- Perform basic to advanced troubleshooting of OS, applications, and peripherals
- Support multiple Windows Operating Systems environments
- Address network, login, access, and performance issues
- Follow change management processes for deployments and updates
- Work with IT teams to implement controlled changes in production environments
- Maintain documentation for procedures and configurations
Required Skills
- Strong knowledge of: Windows OS (Windows 10/11),Imaging & OS Deployment (OSD), SCCM / Microsoft Endpoint Configuration Manager, Application Packaging (MSI, EXE, scripting)
- Proficiency in PowerShell scripting
- Experience with software installation, upgrades, and patch management
- Knowledge of endpoint security tools (e.g., Symantec Endpoint Protection - SEP)
- Experience with remote support tools
- Hands-on experience in: Hardware and software troubleshooting, Desktop, laptop, and peripheral support
- Strong analytical and problem-solving skills
- Experience with ticketing tools (ServiceNow/Remedy/JIRA, etc.)
- Understanding of Incident, Problem, and Change Management processes
At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.
You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.
Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.
Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。