Serve as a DX Lead Business Analyst within a hybrid work model collaborating closely with cross functional teams to design and deliver high impact digital experiences. Apply user experience expertise customer centric practices and agile delivery methods to manage requirements optimize processes and drive measurable business outcomes for global stakeholders.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
Role: Sr. DX Business Analyst
Location: Remote. Candidate must be in the U.S
Experience: 12+ Years
Salary and Other Compensation:
The annual salary for this position is between $90,000/Year to $120,000/Year depending on the experience and other qualifications of the candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Responsibilities
- Drive discovery workshops with business and technology partners to elicit clarify and document complex digital experience requirements that align with strategic objectives and customer expectations
- Translate stakeholder needs into clear epics user stories and acceptance criteria in Jira ensuring traceability across the requirement lifecycle for each initiative
- Coordinate end to end requirement lifecycle management from initial intake through approval change control and final validation to maintain alignment between business goals and implemented solutions
- Facilitate collaborative whiteboarding sessions using digital tools to visualize customer journeys process flows and service blueprints that clarify user needs and system interactions
- Apply user experience principles to analyze current journeys identify friction points and design improved experiences that enhance usability adoption and satisfaction across digital channels
- Partner with product owners scrum masters and delivery teams in a hybrid work model to prioritize backlogs refine stories and remove impediments that impact timely and high quality delivery
- Lead sprint ceremonies such as backlog refinement sprint planning and reviews ensuring that business value acceptance criteria and definition of done are consistently understood and met
- Engage stakeholders across business units to manage expectations negotiate priorities and secure alignment on scope timelines and success metrics for digital transformation initiatives
- Conduct structured analysis of business processes data flows and system capabilities to recommend enhancements that increase efficiency quality and customer centricity
- Create comprehensive documentation including business requirement documents process maps user journey artefacts and operational readiness materials to support implementation and future maintenance
- Collaborate with user experience designers researchers and engineering teams to validate prototypes support usability evaluations and refine solutions based on evidence and feedback
- Monitor delivery outcomes by defining measurable key performance indicators tracking benefits realization and providing insights that inform continuous improvement of products and services
- Align day to day activities with the company mission by ensuring that each digital enhancement contributes to better customer experiences operational excellence and positive societal impact through accessible and inclusive design
Qualifications
- Combine ten to fourteen years of progressive experience in business analysis with a focus on digital transformation agile delivery and customer experience improvement in complex environments
- Demonstrate advanced proficiency in user experience concepts journey mapping and service design with the ability to translate research insights into actionable requirements and solution options
- Exhibit strong hands on experience with requirement lifecycle management tools and practices ensuring traceability version control and governance across multiple concurrent projects
- Show proven capability in stakeholder management by building trust managing diverse expectations and guiding cross functional teams toward shared outcomes without formal authority
- Apply practical experience as a scrum master or agile facilitator including coaching teams on agile principles supporting ceremonies and enabling continuous delivery in a hybrid work setting
- Utilize expert level skills with Jira and related collaboration platforms to manage product backlogs track progress visualize dependencies and communicate status to distributed teams
- Display proficiency with digital whiteboarding tools used for ideation journey mapping and workshop facilitation enabling inclusive participation across onsite and remote collaborators
- Prefer experience in research and development environments where structured experimentation rapid prototyping and evidence based decision making are central to delivering innovative solutions
- Communicate complex concepts in a clear concise and structured manner to technical and non technical audiences enabling informed decisions and shared understanding of tradeoffs
- Commit to continuous learning by staying current with evolving customer experience practices agile frameworks and digital tools while mentoring peers and junior analysts in best practices
- Ensure adherence to organizational standards regulatory requirements and ethical guidelines in all analysis documentation and stakeholder interactions supporting trust and long term resilience
コグニザントのコミュニティ：
私たちは、互いを尊重し支え合う優秀な人材の集まりです。社員一人ひとりが成長し、力を発揮できるよう、エネルギッシュで協力的かつインクルーシブな職場環境を大切にしています。
- コグニザントは、世界中に30万人以上のアソシエイトを擁するグローバルコミュニティです。
- 私たちは、より良い方法を夢見るだけでなく、それを実現します。
- 人、クライアント、企業、地域社会、そして環境に対して、常に「正しいこと」を行うことで責任を果たします。
- あなたにとって最適なキャリアパスを築くことができる、革新的な環境を提供します。
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
コグニザントは機会均等を重視する雇用主です。応募者および候補者は、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、または連邦、州、地方の法律で保護されているその他の特性に基づいて差別されることはありません。
免責事項：
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現住所または政府発行の身分証明書の提示が必要となる場合があります。