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DX Lead Business Analyst

00068975411

Serve as a DX Lead Business Analyst within a hybrid work model collaborating closely with cross functional teams to design and deliver high impact digital experiences. Apply user experience expertise customer centric practices and agile delivery methods to manage requirements optimize processes and drive measurable business outcomes for global stakeholders.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

Role: Sr. DX Business Analyst

Location: Remote. Candidate must be in the U.S

Experience: 12+ Years

Salary and Other Compensation:

The annual salary for this position is between $90,000/Year to $120,000/Year depending on the experience and other qualifications of the candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Responsibilities

  • Drive discovery workshops with business and technology partners to elicit clarify and document complex digital experience requirements that align with strategic objectives and customer expectations
  • Translate stakeholder needs into clear epics user stories and acceptance criteria in Jira ensuring traceability across the requirement lifecycle for each initiative
  • Coordinate end to end requirement lifecycle management from initial intake through approval change control and final validation to maintain alignment between business goals and implemented solutions
  • Facilitate collaborative whiteboarding sessions using digital tools to visualize customer journeys process flows and service blueprints that clarify user needs and system interactions
  • Apply user experience principles to analyze current journeys identify friction points and design improved experiences that enhance usability adoption and satisfaction across digital channels
  • Partner with product owners scrum masters and delivery teams in a hybrid work model to prioritize backlogs refine stories and remove impediments that impact timely and high quality delivery
  • Lead sprint ceremonies such as backlog refinement sprint planning and reviews ensuring that business value acceptance criteria and definition of done are consistently understood and met
  • Engage stakeholders across business units to manage expectations negotiate priorities and secure alignment on scope timelines and success metrics for digital transformation initiatives
  • Conduct structured analysis of business processes data flows and system capabilities to recommend enhancements that increase efficiency quality and customer centricity
  • Create comprehensive documentation including business requirement documents process maps user journey artefacts and operational readiness materials to support implementation and future maintenance
  • Collaborate with user experience designers researchers and engineering teams to validate prototypes support usability evaluations and refine solutions based on evidence and feedback
  • Monitor delivery outcomes by defining measurable key performance indicators tracking benefits realization and providing insights that inform continuous improvement of products and services
  • Align day to day activities with the company mission by ensuring that each digital enhancement contributes to better customer experiences operational excellence and positive societal impact through accessible and inclusive design


Qualifications

  • Combine ten to fourteen years of progressive experience in business analysis with a focus on digital transformation agile delivery and customer experience improvement in complex environments
  • Demonstrate advanced proficiency in user experience concepts journey mapping and service design with the ability to translate research insights into actionable requirements and solution options
  • Exhibit strong hands on experience with requirement lifecycle management tools and practices ensuring traceability version control and governance across multiple concurrent projects
  • Show proven capability in stakeholder management by building trust managing diverse expectations and guiding cross functional teams toward shared outcomes without formal authority
  • Apply practical experience as a scrum master or agile facilitator including coaching teams on agile principles supporting ceremonies and enabling continuous delivery in a hybrid work setting
  • Utilize expert level skills with Jira and related collaboration platforms to manage product backlogs track progress visualize dependencies and communicate status to distributed teams
  • Display proficiency with digital whiteboarding tools used for ideation journey mapping and workshop facilitation enabling inclusive participation across onsite and remote collaborators
  • Prefer experience in research and development environments where structured experimentation rapid prototyping and evidence based decision making are central to delivering innovative solutions
  • Communicate complex concepts in a clear concise and structured manner to technical and non technical audiences enabling informed decisions and shared understanding of tradeoffs
  • Commit to continuous learning by staying current with evolving customer experience practices agile frameworks and digital tools while mentoring peers and junior analysts in best practices
  • Ensure adherence to organizational standards regulatory requirements and ethical guidelines in all analysis documentation and stakeholder interactions supporting trust and long term resilience

About us
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.

Benefits that help you thrive and grow

Our benefits program is built with you in mind—so you can enjoy a fulfilling, balanced and healthy life.

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Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

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Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program and more. 

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Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities explore new technologies, industries and locations—and build the skills you need to grow your career.

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Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

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Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

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Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

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Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

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Step 4: Decision time

Our team will then review each candidates’ potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us—but you can count on us to keep you updated.

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My journey has run parallel to Cognizant’s. When I joined, we were a $1B company with 20,000 people. Today we’re at $20B with 350,000 people. And yet the same sense of belonging has grown stronger.
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