Role: Deskside Support Engineer
Location: Calgary, Alberta
We are seeking a seasoned Deskside Support Engineer with 7–8 years of experience in IT support, specializing in network troubleshooting, desktop support, and end-user computing. The ideal candidate will be a proactive problem solver with strong technical acumen and a customer-first mindset, capable of delivering high-quality support in dynamic enterprise environments.
Key Responsibilities
- Provide basic to advanced support for desktops, laptops, mobile devices, and peripherals.
- Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) and escalate complex problems to network teams.
- Perform hardware and software installations, upgrades, and configurations across Windows and Mac environments.
- Support Active Directory, group policies, and user account management.
- Manage OS imaging, software deployment, and patching using tools like SCCM or Intune.
- Handle incident and request tickets in ITSM platforms (e.g., ServiceNow), ensuring timely resolution and documentation.
- Collaborate with infrastructure and application teams to support end-user computing projects.
- Provide Smart Hands support for data center equipment, network devices, and AV systems.
- Maintain inventory of IT assets and ensure compliance with asset management policies.
- Deliver VIP support and maintain high levels of customer satisfaction.
Required Skills & Experience
- 7–8 years of hands-on experience in IT support, preferably in enterprise or field service environments.
- Strong knowledge of Windows as well as Mac OS, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security.
- Experience with remote support tools (e.g., GoTo, Bomgar, TeamViewer), ticketing systems, and hardware diagnostics.
- Familiarity with network troubleshooting tools (e.g., Wireshark, ipconfig, tracert).
- Proven ability to work independently in field or dispatch roles, managing multiple priorities.
- Excellent communication and interpersonal skills to interact with technical and non-technical users.
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
- Experience supporting cloud-based desktop environments.
Work Environment
- Onsite and field-based support across client or internal locations.
- May require travel and flexible hours based on support needs.
- Ability to lift and move IT equipment as needed.
At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is a HYBRID position at Calgary, Alberta.
Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
私たちについて：
コグニザント（NASDAQ: CTSH）は、AI builderおよびテクノロジーサービスプロバイダとして、AI投資を企業価値へとつなげるフルスタックのAIソリューションを提供しています。業界、業務プロセス、エンジニアリングに関する深い専門性を強みに、各企業固有のコンテキストをテクノロジーシステムに組み込み、人の力を最大限に引き出すとともに、具体的な成果の創出と、急速に変化する世界におけるグローバル企業の競争力維持を支援します。詳しくは、当社ウェブサイト www.cognizant.com をご覧ください。
雇用に関する追加情報
本募集に記載されている報酬情報は、掲載日時点で正確なものです。Cognizantは、適用される法令に従い、いつでも本情報を変更する権利を留保します。
応募者は、対面またはビデオ会議による面接への参加を求められる場合があります。また、各面接の際に、現在有効な州政府または政府発行の身分証明書の提示を求められる場合があります。
Cognizantは機会均等雇用主です。応募および選考において、人種、肌の色、性別、宗教、信条、性的指向、性自認、国籍、障がい、遺伝情報、妊娠、退役軍人の地位、その他連邦法・州法・地方自治体の法律により保護されるいかなる特性に基づく差別も行いません。
